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Feb 22, 2015 By Salesforce

Salesforce Named One of World's Most Admired 2015 Companies

Recently, Salesforce debuted on Fortune Magazine's list of the top 50 "most admired companies" in the world, ranking first in the computer software industry for the third year in a row and 50th overall. Salesforce is one of just four companies that are newcomers to this year's... Read More

Events, Innovation, News

Feb 19, 2015 By Salesforce

Who Wants to Be a Hero?

I think most kids dream of being a hero, or having magical superpowers so they can help people and save the day. For many this remains but a dream, but with the Salesforce1 Platform you can now be the hero of your office. When we grow up, we often leave childhood dreams aside and get jobs, and... Read More

Cloud, Developer, Mobile

Feb 18, 2015 By Joanne Black

How to Tell If Your Lead Is Hot or Not

We have a huge task. All salespeople are accountable for specific metrics. If we consistently underperform, we're out of a job. But that’s our problem, not our buyers’. Our clients don't care that we have goals to meet. They don't care that it's quarter-end or year-end. They... Read More

Sales, Small Business

Feb 17, 2015 By Salesforce

The Call Centre of the Future

Imagine you have a problem with your cable TV. For instance you might have ordered Foxtel Showcase to see the latest season of House of Cards and you can’t view it. What do you do and how do you fix it? Usually you must choose between using your mobile phone or Twitter to get help from Foxtel.... Read More

Customer Service, Innovation, Small Business

Feb 17, 2015 By Kayleigh Kahlefeldt

What Women Need to Know About The Big Issue

The Big Issue is coming to the Salesforce annual World Tour Melbourne conference this year, and personally I’m pumped. Here’s why. Because I’m a woman.As a woman, I can relate to additional challenges homeless people face just because they are women. Did you know that only 15 percent of The... Read More

Charity, Community, Events, Not for Profit

Feb 16, 2015 By Salesforce

Transform Your Customer Service with the Smart Agent Console eBook!

The modern customer today not only wants more but expects customer service teams to deliver a level of service that is personalised, expert and speedy. However, the bar is always being lifted and so the challenge isn’t just to meet these expectations but to always exceed them and stay ahead of the... Read More

Cloud, Customer Service

Feb 15, 2015 By Steve Gershik

How to Make Your Customers Fall in Love With You

Valentine's Day has been and passed, yet again. And for those who were looking for an alternative to spending the day as one of dozens of couples gazing into each other’s eyes in an overpriced restaurant — how about talking about relationships with our customers instead? Now, I’m not a... Read More

Customer Service, Marketing, Small Business

Feb 15, 2015 By Paul Mansfield

Why Cloud & How is it Changing Everything?

Whenever I talk about my job, people inevitably have a lot of questions. One of the most common is: Why cloud? The answer is simple: The cloud is changing everything. Cloud technology is not only changing the way we work, but it is also helping individuals and businesses push boundaries to find... Read More

Community, Events, News

Feb 12, 2015 By Wendy Johnstone

Workplace Gender Equality: How Many Women Work In Your Office?

While steps are being made in the right direction in workplace equality, we have a tendency to congratulate ourselves and claim success too soon and risk a drop off in momentum and results. As we enter 2015, we can look back at some exciting progress in workplace diversity and gender equity but... Read More

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