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State of the
Connected Customer

Discover the trends shaping the
future of customer engagement.

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Sales enablement essentials

How-to’s, tips and resources to fuel your sales enablement and deliver what today’s customers want.

GET THE TOOLS

Be inspired by our customers

From the challenges to the achievements, discover stories that will inspire growth ‒ with heaps of handy tips along the way.

INSPIRE ME

Leadership insights

Founders, CEOs, leaders of all stripes share their tales of blazing new trails in their lives, careers and companies.

EXPLORE SERIES

Nov 10, 2013 By Melissa Apte

Why the Internet of Things Creates a More Engaged Customer

I love technology. I love gadgets and I love numbers (like many marketers, I’m much nerdier than you’d think). So how am I the last person in the world to own a Fitbit? Or a Nike FuelBand. Or a Jawbone UP??It has become the hottest topic in our office. People compare calories burned, steps per... Read More

Cloud, Customer Service, IT, Marketing, Mobile, Sales, Small Business

Sep 15, 2013 By Patrick Bulacz

Five Insights from Successful Mobile Initiatives

Applications such as Service Cloud, Salesforce Chatter and Salesforce Communities are changing the nature of customer engagement. For years, businesses have talked about real-time engagement, responsiveness and immediacy. Now, finally, it's here. After all, how much more real-time or immediate... Read More

IT, Mobile

Jun 04, 2013 By Salesforce

What will the Organisation of the Future Look Like?

Twenty or so years ago I undertook a course looking at organisational management. As part of that course I wrote a paper that gave my vision of what the organisation would look like in the future. Admittedly my view was kind of revolutionary - among other things I predicted the end of the... Read More

Cloud, Collaboration, Community, Featured, IT, Mobile

May 20, 2013 By Kayleigh Kahlefeldt

10 Reasons to Register for Salesforce.com at CeBIT

Having worked at salesforce.com for nearly seven years, I have seen my fair share of salesforce.com events – everything from small luncheons to city tours to the full on Dreamforce blow-out. But I have to make a confession. I don’t think I have ever been as excited about an event as I am about... Read More

Cloud, Community, Featured, IT, Mobile

Feb 18, 2013 By Kayleigh Kahlefeldt

Why Your Customers :( or <3 @Yourcompany on Twitter [Webinar]

Love it or hate it, the rise of mobile devices in Australia means your customers are more likely to reach out to you via your Twitter, Facebook, Pinterest or Linkedin accounts. If you believe this is a myth, according to eMarketer, Australia is in 4th place in terms of social media usage as a... Read More

Collaboration, Customer Service, IT, Mobile, Small Business

Jan 06, 2013 By Troy Sellers

Spring '13 Release is just around the corner

As we all start to turn our thoughts to the new year, we here at salesforce.com are thinking about the next release, Spring '13. Yup, the Spring '13 Release Notes are up for preview and there are some pretty cool things to talk about. Here is just a couple of my... Read More

Collaboration, Developer, IT, Mobile

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Editors' Picks

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Salesforce.com/au

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Featured

Sales enablement essentials

Be inspired by our customers

Leadership insights

Why the Internet of Things Creates a More Engaged Customer

Five Insights from Successful Mobile Initiatives

What will the Organisation of the Future Look Like?

10 Reasons to Register for Salesforce.com at CeBIT

Why Your Customers :( or <3 @Yourcompany on Twitter [Webinar]

Spring '13 Release is just around the corner

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