Sep 15, 2013 By Patrick Bulacz

Five Insights from Successful Mobile Initiatives

Applications such as Service Cloud, Salesforce Chatter and Salesforce Communities are changing the nature of customer engagement. For years, businesses have talked about real-time engagement, responsiveness and immediacy. Now, finally, it's here. After all, how much more real-time or immediate... Read More

IT, Mobile

Jun 10, 2013 By Patrick Bulacz

How to Get Closer to Your Customers with Salesforce Chatter Communities

The launch of Salesforce Chatter Communities gives organisations the opportunity to take charge and foster their own online communities—connecting employees, customers, partners, suppliers and distributors for better collaboration. The combination of a customer interaction platform with internal... Read More

Community, Customer Service, Featured

May 29, 2013 By Patrick Bulacz

Employees: The Key to Becoming a Customer Company

Engaged employees close 33% more deals, and these same employees are key to driving customer engagement. When employees have access to the right information at the right time, they are able to effectively build relationships with their customers and solve their problems. The... Read More

Customer Service, Social

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Patrick Bulacz

Five Insights from Successful Mobile Initiatives

How to Get Closer to Your Customers with Salesforce Chatter Communities

Employees: The Key to Becoming a Customer Company

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