46% of marketers surveyed use some form of mobile marketing, including SMS, MMS, apps and location-based services, compared to 23% in 2014. The key is to exploit “mobile moments”, which Forrester describes as “when someone pulls out a mobile device to get what they want in their immediate context”....
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What are successful sales organisations doing to set themselves apart? We focus on the State of Sales Report 2015 findings to understand the key tactics behind successful companies vs those that are lagging behind....
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This blog features an infographic on Lightning Components, from an architectural and high-level technical perspective. It summarises what Lightning Components are, how they are composed and the relationship between the various tools, components and apps.
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What if service and support organisations had a communications channel that could automatically reach the vast majority of consumers for private, two-way conversations and was a method that 52% of customers actually preferred over phone, email or web chats?
This isn’t some futuristic vision, it...
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Over the last 16 years, Salesforce has led the way for customers and the industry through major technology shifts. First it was cloud. Then social, followed by mobile and now data science.
Today, with the excitement around the forthcoming Apple Watch, it’s becoming clear that the cloud, social,...
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We are excited that Accenture is the exclusive diamond sponsor for the Salesforce World Tour Australian event in Melbourne for the 4th year running. We strongly believe this will be the best yet!
Together, Accenture and Salesforce are ushering in a new era of technology and helping our clients...
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I think most kids dream of being a hero, or having magical superpowers so they can help people and save the day. For many this remains but a dream, but with the Salesforce1 Platform you can now be the hero of your office.
When we grow up, we often leave childhood dreams aside and get jobs, and...
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Technology is changing everything about how organisations do business today, from the front office interface with the customer, to back office systems and to supply chain partner relationships. Nothing is immune from this all pervasive revolution.
At the core of this revolution are the...
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