Feb 17, 2015 By Salesforce

The Call Centre of the Future

Imagine you have a problem with your cable TV. For instance you might have ordered Foxtel Showcase to see the latest season of House of Cards and you can’t view it. What do you do and how do you fix it? Usually you must choose between using your mobile phone or Twitter to get help from Foxtel.... Read More

Customer Service, Innovation, Small Business

Feb 16, 2015 By Salesforce

Transform Your Customer Service with the Smart Agent Console eBook!

The modern customer today not only wants more but expects customer service teams to deliver a level of service that is personalised, expert and speedy. However, the bar is always being lifted and so the challenge isn’t just to meet these expectations but to always exceed them and stay ahead of the... Read More

Cloud, Customer Service

Feb 11, 2015 By Salesforce

Wanting To Turbo Charge Your Sales Efforts? [Infographic]

Consensus will tell you that those companies that succeed are the ones that place the customer at the centre of their strategy and their focus. Those SMBs who put their customers first experience the fastest and most sustainable growth and customer data is at the heart of that process. The most... Read More

Cloud, Sales, Small Business

Feb 10, 2015 By Salesforce

4 Trends That Will Shape IT App Dev

Technology is changing everything about how organisations do business today, from the front office interface with the customer, to back office systems and to supply chain partner relationships. Nothing is immune from this all pervasive revolution. At the core of this revolution are the... Read More

Developer, IT, Mobile

Feb 08, 2015 By Salesforce

Marc Benioff Wins the 8th Annual Crunchies CEO of The Year Award!

After a whirlwind 2014, Salesforce founder and CEO Marc Benioff took home the Crunchie award for CEO of the Year. Benioff led Salesforce to an incredible year of growth, putting up Q3 revenue numbers 29 percent higher than the previous year. Earlier in 2014 Salesforce also picked up the lease for... Read More

Featured, News

Feb 08, 2015 By Salesforce

3 Steps to Taking Advantage of Customer Service Wins

All of the focus surrounding customer service tends to centre on the disasters. As a result of the press coverage these disasters receive, brands tend to be on the back foot, frightened that they will be the next headline. But a better approach is to build on where the success is. We have looked... Read More

Collaboration, Community, Customer Service

Feb 04, 2015 By Salesforce

Don’t Start What You Can’t Finish—the Dilemma with Prospecting

In this blog post, Mark Hunter shares with us the dilemma with prospecting and how you can avoid the pitfalls with one simple phrase. So strap yourselves in and take note!  The days of “one-call closing” are long gone, yet that is exactly what far too many salespeople are doing. They make... Read More

Sales, Small Business

Feb 03, 2015 By Salesforce

Outside In: The Rise of the Inside Sales Team

Inside sales professionals at high-tech companies will be generating an increasing percentage of total company sales over the next two years. That’s just one of the facts we confirmed in our recent survey-based research on inside sales. Inside Sales Research Reveals Trends Some interesting... Read More

Feb 03, 2015 By Salesforce

Small Business Success: How 365 Retail Markets Sustains a Culture of Innovation

365 Retail Markets was founded in 2008 with the ambitious goal of revolutionizing the vending industry. In the 7 years since, the company has proceeded to do just that with innovative solutions and an eye towards the future. As Director of Product at 365 Retail Markets, Ryan McWhirter is... Read More

Innovation, Sales, Small Business