Jan 28, 2022 By Nichola Palmer

3 Ways Technogym Thailand Provides Exceptional Customer Experience From Anywhere

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.... Read More

Trailblazer Story, Customer Service, Service, Salesforce CMS, Customer Experience, Customer Engagement, Customer Story

Dec 14, 2021 By Anne Wang

How To Attract and Grow a Talented Field Service Team

Here’s how you can build a motivated and skilled field service team that helps your business drive revenue and improve customer retention.... Read More

Service, Customer Engagement, Customer Experience, Customer Service, Future of Work

Nov 12, 2021 By Nichola Palmer

How PLDT Global Personalises Customer Care Using Heroku

Learn how PLDT Global has unlocked its customer data to up level customer care. ... Read More

Customer Experience, Customer Service, Customer Engagement, Trailblazer Story, Service

Oct 14, 2021 By Salesforce

How To Scale Your Customer Service With Chatbots

Read about how to use customer service chatbots to handle simple tasks and free up your service teams to work on more complex problems.... Read More

Customer Service, Artificial Intelligence, Service, Customer Engagement, Customer Experience

May 25, 2021 By Nichola Palmer

Service Teams Today Have the Opportunity To Exceed Expectations. Learn More at Salesforce Live: Asia

Today’s service teams have more tools available than ever before to exceed expectations. Join us at Salesforce Live: Asia to learn more.... Read More

Future of Work, Service, Customer Service

Mar 31, 2021 By Mark Abramowitz

Customer Effort Score Cracks the Top 5 Most-Measured Service Metrics

Service teams are measuring how much work it takes for a customer to get the information they need. Here's how to improve customer effort score.... Read More

Customer Service, Service Cloud, Research, Customer Engagement

Mar 02, 2021 By Vijay Iyer

How Service Resilience Helps Companies in Asia Excel in a Crisis

Learn more about common service challenges, their solutions, and how service resilience can help companies thrive in spite of crises.... Read More

Service, Customer Service, Customer Engagement

Dec 29, 2020 By Nichola Palmer

Meet Gratiano Yeung: Transforming Service by Delighting Customers

Gratiano Yeung of Roojai.com talks about her passion for customer service, innovation, and technology, which made her one of Asia’s most respected CCOs.... Read More

Trailblazer Story, Customer Satisfaction, Customer Experience, Customer Service, Customer Engagement