January 20, 2015 By Salesforce UK

Connected Selling Generation Gap: 3 Things the Kids Know

They’re in their early 20s. They’re your most junior salespeople. They may, in fact, not even have closed a sale yet. But they’ve grown up in the connected sales age and, boy, do they intuitively know a thing or two about successful connected selling techniques: 1. Mobility is their number one... Read More

Sales

January 15, 2015 By UK Public Sector Team

Improving Healthcare Effectiveness: From CRM to PRM

In this second part of a two-part series, I intend to expand upon the observations from my first article in which I set the scene of how the future may shape up for the Healthcare industry within the next five years. Here I will delve in to the solution landscape. Forging ahead with healthcare... Read More

IT, Public Sector

January 13, 2015 By Salesforce UK

5 Metrics Changing the Face of Customer Service Measurement

We’re in a hugely exciting new era of customer service – but for many companies, customer service metrics have failed to move with the times. Many contact centres and service organisations still use traditional efficiency measures, like call answer times, to monitor how they’re doing. But customers... Read More

Customer Service

January 8, 2015 By UK Public Sector Team

A Layman's Predictions for Government Technology in 2015

Over the Christmas and New Year period I’ve seen a number of articles released with predictions on what will happen in the tech industry in 2015. “Wearables”, “Cloud” and “Apps” seem to be at the core of these; driven by the rise of the digital native. But does that have any relevance to a... Read More

IT, Public Sector

December 15, 2014 By Salesforce UK

One of the Best Customer Service Stories... Ever

We just love the concept of a 'Customer Service Hero' - somebody who goes way beyond the call of duty to delight their customers. But behind every hero, there has to be a great company that empowers their employees to go that extra mile. Some companies just plain get customer service. They send... Read More

Customer Service

December 11, 2014 By UK Public Sector Team

The Future of Healthcare: From CRM to PRM

In this first of two articles, I intend to set the scene of how the future may shape up for the Healthcare industry within the next five years. The second article will delve in to the solution landscape. A recently-published report from management consultants, Deloitte, 'Healthcare and Life... Read More

Public Sector

December 9, 2014 By Salesforce UK

3 Symptoms of Woeful Sales and Marketing Alignment for Sales Management

In far too many companies, sales teams have stopped even expecting marketing to deliver real opportunities – and marketing teams know that sales won’t follow them up anyway. The knee-jerk response to the lack of sales and marketing alignment is typically to blame the other side. “Marketers don’t... Read More

Marketing, Sales

December 5, 2014 By Salesforce UK

Customer Poetry: Living the Dreamforce

With the warm glow of Dreamforce seemingly fading away, and thoughts already shifting to next year, to say we were surprised when we saw this would be an understatement. We were simply blown away when our good friend and Salesforce Foundation customer, Paul Whinnery from Citywise Education (an... Read More

December 2, 2014 By Christer Holloman

Why 2015 Will Be the Biggest Year Ever for Wearables

According to The Wearable Future report by PwC published in October, 22% of American adults already own a wearable device. The adoption rate is already matching that of tablets two years ago and is quickly expected to rise. What will the wearables industry do next year to try to win our hearts and... Read More

IT, Small Business