July 29, 2020 By Frederico Venturieri

Leading Through Change in Financial Services: Aligning Collections with Borrower Engagement

How to balance financial wellbeing and borrower engagement amongst your retail customers while managing your own business risk.... Read More

Financial Services, Customer Experience, Leading Through Change

June 12, 2020 By James Georgiou

A Look in to the Effect of Moving to a Cashless Society

There’s been a rapid shift in the banking industry and an increased trend in becoming a “cashless society“. Here’s how the impacts of this can affect many people today.... Read More

Financial Services

May 21, 2020 By Frederico Venturieri

How Salesforce Is Helping Lenders Support Business in the COVID-19 Crisis

How efficiency in administering the government coronavirus loan scheme is vital to help struggling UK businesses survive... Read More

Financial Services, Leading Through Change

March 3, 2020 By Koser Khan

How Co-op Turns a Disappointed Customer into a Satisfied Advocate

Claire Carroll, Head of Sales and Services at the Co-op, explains how this leading retailer has transformed how it responds to customer feedback, to dazzling effect. ... Read More

Customer Service, Financial Services, Retail, Trailblazer Story

February 24, 2020 By Koser Khan

Evolution Not Revolution: The Secret to Standard Life's CRM Success

We talked to the Head of B2B CRM at Standard Life about why knowledge-sharing and stakeholder engagement are fundamental to realising the full potential of CRM.... Read More

Financial Services, Sales, Trailblazer Story

January 30, 2020 By Koser Khan

Learn Digital Transformation Tips From Crunch's Change Guru

Helena Mann, Crunch’s Transformation and Programme Lead, talks about why she’s on a mission to make change as pain-free for everyone. Interesting fact: Helena hates change!... Read More

Trailblazer Story, Financial Services, IT

November 28, 2019 By Prina Mandavia

Insurance Customer Experience: It Starts Inside the Business

Great customer experiences start at home. That’s why banks and insurers are tackling internal relationships with better collaboration and access to data. ... Read More

Financial Services, Customer Experience

October 9, 2019 By Salesforce UK

How to Become a Connected Insurer

Get a preview of our essential guide for insurers, and learn how to create effortless digital experiences in the age of the connected customer.... Read More

Financial Services, Customer Experience

September 24, 2019 By Salesforce UK

Disrupting Insurance from Within: Q&A with LV='s Digital Director

Q&A with LV= General Insurance’s Digital Director, Jon Mansley – disrupting insurance from within, with Insurance for Financial Services Cloud... Read More

Financial Services, Customer Service, Customer Experience, Trailblazer Story

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Leading Through Change in Financial Services: Aligning Collections with Borrower Engagement

A Look in to the Effect of Moving to a Cashless Society

How Salesforce Is Helping Lenders Support Business in the COVID-19 Crisis

How Co-op Turns a Disappointed Customer into a Satisfied Advocate

Evolution Not Revolution: The Secret to Standard Life's CRM Success

Learn Digital Transformation Tips From Crunch's Change Guru

Insurance Customer Experience: It Starts Inside the Business

How to Become a Connected Insurer

Disrupting Insurance from Within: Q&A with LV='s Digital Director

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