Feature

Feb 04, 2021 By Megan Petersen

13 Trailhead badges for your best start to 2021

Salesforce admins are using Trailhead to be more productive, reinforce their CVs and build in-demand skills. Megan Petersen shares the top badges to earn as you prepare for 2021.... Read More

Careers, Future of Work, Practical Tips, TrailheaDX

Jan 25, 2021 By Bill Patterson

70% of Customers Prefer On-Site Service, Even Now — Is Your Field Service Ready To Deliver?

According to Salesforce Snapshot Research, 70% of customers prefer on-site service over video. Today, as field service appointments increase, the need for safe, fast, and complete service delivery — the first time — becomes even more important... Read More

Future of Work, Customer Service, Service, Service Cloud

Jan 07, 2021 By Arundhati Bhattacharya

Being Comfortable with the Uncomfortable: Lessons from the Pandemic

Salesforce India CEO, Arundhati Bhattacharya discusses how COVID-19 has given businesses the opportunity to reset and reinvent.... Read More

Future of Work

Dec 21, 2020 By Deepa Narayan

Building Employee-Centric Companies - the What, Why, and How

Happy employees make successful companies. Read on to know how you can drive growth with employee-centric policies & supportive work culture.... Read More

Future of Work

Dec 16, 2020 By Vasudeva Rao Munnaluri

Service Resilience in India

Over the past few years in India, more and more service leaders have been looking to technology to solve their problems. The pandemic has kicked that trend into high gear. That’s because maintaining service resilience in this unique time has meant overcoming unique challenges.... Read More

Future of Work

Dec 14, 2020 By Mark Abramowitz

7,000+ Service Pros Reveal Insights for Your Next Chapter on Customer Service

Every business leader can agree the stakes have never been higher to build trust and maintain customer loyalty. Ninety percent of customers say how a company acts during a crisis demonstrates its trustworthiness. Customer service has taken centre stage as companies build trust and drive loyalty... Read More

Customer Experience, Research, Service, Service Cloud, Future of Work

Dec 08, 2020 By Salesforce India

Dreamforce to You 2020: How to succeed in the all-digital, work-from-anywhere world

Slack, Hyperforce, Einstein Automate, Bentley, AT&T and more – check out all the announcements and the incredible guests who joined Marc Benioff in the Dreamforce to You Keynote, live from San Francisco.... Read More

Dreamforce, Events, Salesforce Ohana, Digital Transformation, Customer Success, Future of Work

Nov 17, 2020 By Salesforce India

Infographic: Technology, the #1 Priority for Employees and Employers in a Post-COVID World

With India unlocking, businesses across sectors are reopening their workplaces. But as businesses hit restart in the new normal, they need a roadmap to ensure a seamless transition back to work. And employee sentiment will be critical to the success of this roadmap. Technology solutions like... Read More

Future of Work

Nov 10, 2020 By Salesforce India

Upskilling and Reskilling Employees in India for Growth Beyond COVID-19

Get expert insights from the Salesforce Trailhead team on how and why upskilling employees is important to building a future-proof workforce.... Read More

Future of Work