This post is the first in a series of four from the State of Service report 4th edition. Topics include agent agility and the service demand surge, service extension to sales and marketing and beyond and how to invest in employees' experience for service success. ...
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The consumer goods and retail industries faced unique challenges to selling in 2020-2021. This year’s State of Salesforce from IBM takes a deep dive into the industry. Discover what insights were learned here. ...
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NIBC is boosting agility with the digital rollout of Salesforce Financial Services Cloud. This blog reveals how its Salesforce project was delivered on time and 20% under budget....
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How do you turn your customer data into actionable insights? We spoke to CM.com, Pon Automotive, and Showpad about how they’re utilising their data....
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The Director of Marketing Cloud Services for EMEA North shares the three common pitfalls for companies, how to avoid them, and why data points and designing to scale are essential. ...
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The key to the new climate is data, and the businesses that use it the best will be the ones that triumph in a rapidly changing world. Read our latest blog to see how to become a data-driven business by leveraging technologies and empowering the workforce....
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Digitisation is reshaping our world. Here are 6 tips for using digitisation to boost productivity, drive efficiency and increase profitability in an uncertain landscape.
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Tech Lead at New10 reveals why developing in Salesforce is different, and how he’s helping the business transform with the low-code platform
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