In this blog, we review the problems associated with the most common journey frameworks and introduce ones with the power to align an organisation around delivering exceptional customer experiences....
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This year’s Dreamforce to You 2020 event offers hundreds of information-packed sessions you can now see on demand. Check out our latest blog to see a recap from day two of Dreamforce 2020 - New Ways to Run a Best-in-Class Virtual Sales Team....
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Learn how Orange Belgium increased efficiency, enhanced its customer experience, and successfully launched its new platform during the pandemic.
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Digital customer experience should be a top priority for businesses, especially in the light of the COVID-19 pandemic. Read on to find out how trailblazer Joolz does it....
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Customer expectations have skyrocketed. It’s time to connect the customer journey and deliver powerful experiences that elevate you above the competition. Here’s how....
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Latest developments in Europe (lock-down and strict Covid-19 measures) accelerate digital transformation in Automotive. We observe digital evolution in Employee, Dealer and Customer engagement....
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After analysing 65 transformation programs worldwide, we found that tackling the soft challenges early had the highest correlation with transformation success....
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Marketing
In a competitive climate dominated by loud voices and big advertising spends, digital marketing helps businesses reach their ideal consumer. But how can these businesses know how effective their marketing is, and what steps can they take to improve it?
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