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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

April 4, 2018 By Salesforce Canada

How Great Service Translates Customer Complaints Into Customer Outcomes

Think about what you or your customer service team might hear and the customer outcomes that they’re thinking about in the background.... Read More

Customer Service

April 3, 2018 By Salesforce Canada

5 Mobile-First Sales Enablement Ideas You Should Try Right now

While some of the ideas that follow are more mobile user-friendly, they don’t necessarily require more time, effort and expense than developing sales enablement content “the old fashioned way.”... Read More

Sales

April 2, 2018 By Salesforce Canada

3 Steps To Delivering An Outstanding Consultative Selling Experience

There are many different theories about consultative selling and how it should work, but let’s keep things simple by breaking them into three general phases. ... Read More

Sales

March 23, 2018 By Salesforce Canada

The Best Ways For Canadian SMBs To Build A Blog Audience

Building a strong blog audience for an SMB doesn’t happen overnight, but also remember that an audience that contributes to the growth of your business doesn’t have to number in the millions. ... Read More

Small Business

March 21, 2018 By Salesforce Canada

Three Creative Ways To Perfect Your (Dream)Pitch

If you’re transforming the customer experience, you’re doing something really exciting -- and your pitch is just one way to let you share that excitement with the world. ... Read More

Sales

March 19, 2018 By Salesforce Canada

How To Repurpose Your Best Marketing Assets Into Decks The Sales Team Will Love

You can start this process by looking at your best-performing assets in Marketing Cloud and repurpose the ones that really stand out in terms of engagement. ... Read More

Marketing

March 16, 2018 By Salesforce Canada

The Dos And Don’ts For Managing Customer Relationships After Deals Close

Customers won’t want sales reps hovering around them all year long, but if there’s a genuine attempt to develop a meaningful relationship they’ll be more likely to remain an engaged and loyal buyer over the long term. ... Read More

Customer Service