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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

August 2, 2019 By Kathleen Garvin

Your Most Important Customer Service Rep is Your CEO

Stop me if you’ve heard this one before: “It starts at the top.” It's a cliché because it’s true. Company culture, values, mindset, you name it — in a traditional, hierarchical organization, you can tell what a business prioritizes based on the actions of its CEO. And this includes the importance a... Read More

Customer Service

August 1, 2019 By Salesforce Canada

Meet The Canadian Trailblazers: Aleksandra Radovanovic

If you want to understand what it means to be resilient in forging a career, there’s no better person to talk to than Aleksandra Radovanovic. Looking at her today and her role as a Salesforce Solution Designer at Vancouver’s Aria Solutions — where she handles everything from QA testing and end-user... Read More

Trailblazer Story

July 29, 2019 By Salesforce Canada

5 Reasons Why The Cloud Makes Sales More Efficient

Consider this a bit of a summer refresher on the business case for a CRM that runs on the cloud. Use it to prompt those discussions you’ve always been meaning to have with your boss, your sales team and those in IT... Read More

Sales

July 26, 2019 By Salesforce Canada

Hashtags: Find The Right Ones And Use Them Well

Hashtags don’t simply allow social media users to find the signal amid the noise, however. They are also a way to connect people and businesses based on content where they have shared interests.... Read More

Marketing

July 24, 2019 By Salesforce Canada

Help Your Worst-Performing Salesperson Succeed With Positivity

Your worst-performing rep might feel like your personal burden at first. As you hone your coaching skills, however, you’ll find that turning them around will be incredibly fulfilling. On that point, we’re absolutely positive. ... Read More

Sales

July 22, 2019 By Kathleen Garvin

7 Lessons Marketers Can Take from the Movies

Marketing and movies are both meant to be stimulating and interesting. In order to succeed, you have to mind your budget, keep your audience intrigued, and do creative work worthy of attention. Take these lessons from the movie industry to help you create campaigns that are certifiable hits. ... Read More

Marketing

July 19, 2019 By Kathryn Casna

How to Choose the Vacation Time Policy for Your Culture

There’s a lot to consider when it comes to designing a policy for your organization. But companies that carefully consider their options and craft a vacation policy that communicates their values and culture will find it easier to attract and keep the talent they need.... Read More

Small Business