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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

July 5, 2016 By Salesforce Canada

Accelerate First Call Resolution Success

The Holy Grail of customer service might be better known as first call resolution (FCR), which, as the name implies, means customers only have to reach out once before they can hang up (or otherwise walk away) satisfied.... Read More

Sales Cloud

July 1, 2016 By aaron orendorff

How to Establish Genuine Relationships with Powerful Influencers

Influencers are a powerul part of marketing. Learn how to build real relationships with the right people.... Read More

Marketing

June 30, 2016 By Salesforce Canada

How to Avoid Social Media Mishaps

Follow these tips to help shape your interactions with fans in a positive, engaging way and ensure you’re prepared for every type of situation as your audience grows.... Read More

Social Media

June 29, 2016 By Danny Wong

How to Build a Sales Team that Successfully Competes Together

Unity within your sales department is important, but so is a healthy dose of competition. Here's how to achieve both.... Read More

Sales

June 28, 2016 By Salesforce Canada

Calculate (And Capitalize On) Your Total Addressable Market

Creating an effective sales and marketing strategy starts with a target that is focused and allows you to make the right decisions about where to invest your time, talent and other resources.... Read More

Cloud

June 27, 2016 By Danny Wong

Your Sales and Customer Service Teams Need to Work Together

You can increase sales, customer retention, and morale when your customer service and sales teams work together.... Read More

Customer Service, Sales

June 23, 2016 By Salesforce Canada

Make ‘The Future Of Work’ Happen Today

Few firms proactively establish a “future of work” strategy. More often, there is a particular trigger or tipping point that requires companies to rethink their traditional approach to getting things done.... Read More

Cloud