October 26, 2022 By Salesforce Canada

How Leadership Can Use Automation To Enhance The Employee Experience

A great workplace makes working feel great. If that sounds like too simple a formula, let’s break it down a little: When people feel great when they’re working, they’re probably more likely to work harder. Faster. With a greater attention to detail. People only feel great at work when a few key... Read More

Small Business, Startups

October 24, 2022 By Salesforce Canada

How Peak Power Is Using Salesforce To Scale Enterprise-Level Climate Tech Solutions

To most people, “the built environment” is a term used to describe the places we live and work, from houses and office buildings to restaurants and shops. To Derek Lim Soo and his team, however, the built environment is also where Peak Power has an opportunity to transform the energy sector and... Read More

Small Business

October 21, 2022 By Salesforce Canada

6 Ways To Use Automation To Improve Your Customer Service Team

They may not always be able to see it, but the best service agents have a way of making even the angriest or most disappointed customers smile. Sometimes the change in mood comes from helping resolve a misunderstanding over how a process works, like returning an order or getting a credit. There are... Read More

Customer Service

October 19, 2022 By Salesforce Canada

Future-proof Your Canadian Business By Embracing Digital Adoption

You don’t have to run a small and medium-sized business in Canada for long before the ideas to transform and grow using digital technologies begin to pile up. Some of the opportunities become obvious just by looking around at the competition: If we had a web site that was as easy to find products... Read More

Small Business

October 17, 2022 By Salesforce Canada

How to Maintain Customer Loyalty Amid Inflation

Economic challenges like inflation may seem like a bigger threat to customer loyalty than a raft of hard-working competitors, but the most successful businesses will be ready to take it on. Although the rate of inflation has declined over the past two months, the Bank of Canada noted its peak of... Read More

Customer Service

October 14, 2022 By Salesforce Canada

How to Keep Your Customers Loyal After a Price Increase

Every time a customer spends money with you, they’re investing in much more than a product or a service. They’re investing their time, because most purchases will involve at least some degree of research and consideration before a buying decision is made. In business-to-business (B2B) transactions,... Read More

Customer Service

October 12, 2022 By Salesforce Canada

How Data Culture Can Transform Your Business

A retailer decides to hire a small army of extra employees because, based on what was sold the same time last year, there is reason to believe holiday shoppers will be coming to the store en masse. A health and wellness company looks at the feedback coming in through a chatbot it uses for customer... Read More

Startups, Small Business

October 7, 2022 By Salesforce Canada

Why 57% of Consumer Goods Execs Plan To Invest In Consumer Data

Keep the shelves well-stocked. Play some upbeat pop music softly in the background. Hire friendly people who will be waiting with a smile at the checkout. For a long time, these are the fundamentals of providing a great experience in the consumer goods sector. Today, market research tells a much... Read More

Customer Service

September 29, 2022 By Salesforce Canada

National Day For Truth And Reconciliation: Being An Ally At Work

On this National Day for Truth and Reconciliation, we’re not only acknowledging the meaning behind the slogan, “Every Child Matters,” we’re also recognizing the role that business leaders and allies play in taking action. Approved by parliament as a statutory holiday last year, the National Day... Read More

Small Business

Salesforce Canada

How Leadership Can Use Automation To Enhance The Employee Experience

How Peak Power Is Using Salesforce To Scale Enterprise-Level Climate Tech Solutions

6 Ways To Use Automation To Improve Your Customer Service Team

Future-proof Your Canadian Business By Embracing Digital Adoption

How to Maintain Customer Loyalty Amid Inflation

How to Keep Your Customers Loyal After a Price Increase

How Data Culture Can Transform Your Business

Why 57% of Consumer Goods Execs Plan To Invest In Consumer Data

National Day For Truth And Reconciliation: Being An Ally At Work

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