March 24, 2021 By Salesforce Canada

Your Next Salesperson May Come From Another Department

Every new salesperson you hire represents an opportunity to convert more prospects to customers, increase your revenue and ultimately grow your company. No wonder many firms look far and wide — on job boards, across LinkedIn and among their contacts — for the best possible candidates. Being... Read More

Sales

March 22, 2021 By Salesforce Canada

5 Customer Service Metrics That Help Reps

A customer service rep shows up every day on time. They work steadily for their entire shift. They leave a clean workspace and complete any of the reports they were asked to file. Does any of this mean the rep is doing a great job — or simply what’s expected? Excellence in customer service takes... Read More

Customer Service

March 19, 2021 By Salesforce Canada

The First 3 Trailhead Lessons You Should Take

You’ve got clear business goals you want to achieve. You’ve got the technology you’ll need to make it happen. The only thing left is to empower yourself with the training necessary to make the best use of your toolset. And if you’re part of the Salesforce Ohana of customers and partners, that’s... Read More

Small Business

March 17, 2021 By Salesforce Canada

How To Create A ‘How To’ Video

Put the words “how to” next to almost any word or term in a search engine and you’ll likely see the same kinds of results — including the kind you’re most likely to click on. There will probably be a blog post or two, for example, that outline how to do something in deep detail. You might also see... Read More

Marketing

March 15, 2021 By Salesforce Canada

What To Look For When You Hire Your First Customer Service Rep

Hiring a customer service rep isn’t just a matter of giving someone a job: you’re giving them the responsibility for strengthening (and sometimes salvaging) your company’s relationships with its customers. In the early days of starting a business, the owner might prefer to take care of any... Read More

Startups

March 12, 2021 By Salesforce Canada

Rules For Using Your CRM Platform: Keep Your Data Clean

Whether you’re back in the office or are continuing to enjoy the advantages of remote work, having a well-organized space is an essential ingredient to doing the best job possible. Think of a cubicle where all the important details about customers are scribbled down on illegible notes that get... Read More

Small Business

March 10, 2021 By Salesforce Canada

Should Your Customer Service Reps Earn Commission?

Customer service departments cost money to staff and operate, but the most successful companies have realized they can be a strong source of revenue, too. Instead of looking at them as the place where people go to complain about their purchases or an unsatisfactory experience, they recognize... Read More

Customer Service

March 8, 2021 By Salesforce Canada

How To Network With The Sales Community On LinkedIn

If LinkedIn was a conference instead of a social media platform, it would be the kind where the best part is walking out of a keynote or breakout session and having coffee with a group of fellow attendees. At any given moment, your LinkedIn feed is probably filled with people sharing stories about... Read More

Sales

March 5, 2021 By Salesforce Canada

Reach Out To Your Customers Through Your App

“Need help or support?” product brochures used to say. “We’re only a phone call away!” There are still plenty of numbers you can dial that will take you directly into a contact centre filled with expert agents who can solve customers’ biggest challenges. Increasingly, though, those companies are... Read More

Customer Service

Salesforce Canada

Your Next Salesperson May Come From Another Department

5 Customer Service Metrics That Help Reps

The First 3 Trailhead Lessons You Should Take

How To Create A ‘How To’ Video

What To Look For When You Hire Your First Customer Service Rep

Rules For Using Your CRM Platform: Keep Your Data Clean

Should Your Customer Service Reps Earn Commission?

How To Network With The Sales Community On LinkedIn

Reach Out To Your Customers Through Your App

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