When we hear inspiring success stories, we just have to share them. Today we're launching a new blog series to highlight innovative people who are transforming the way companies view and deliver on-site service using Field Service Lightning.
The first of these Trailblazers who's really earned his...
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Mobile payments are becoming a game changer in the world of retail: A recent report predicts that over half of consumers will utilize mobile payments for in-store payments in the next few years. That means that by 2020, 150 million consumers will be using mobile payments like Android and Apple...
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It’s nearly impossible to bring up customer service these days without also discussing the customer experience. Why has it become such a hot topic? Simple: Consumer expectations are higher than ever before — and word of mouth travels ridiculously fast. So if a business wants to attract and retain...
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Ask any small business what’s important for growth, and they’re likely to tell you it’s connecting with customers. That’s why, at last fall’s Dreamforce, we launched Sales Cloud Essentials, an easy-to-use, intelligent sales app for small business teams, built on the world’s #1 CRM platform....
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I have some exciting news to share today about our product strategy for small business. When we started out nineteen years ago most of our customers were small businesses—and even though we have evolved our business and products to serve some of the largest companies in the world, small...
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Feeling on cloud nine after getting leads from your last event? Great! But don’t let your head get caught up in the clouds. The most important part about getting a lead is making sure it can become an opportunity. So, how can you increase the quality and quantity of leads?
You’ll need to...
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Trying to make sense of the 2018 tax reform bill? Same, same. This bill, which brought on some of the most drastic changes made to personal and business income taxes in decades, leaves many small businesses scratching their figurative heads as we move into the new fiscal year.
To help you make...
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As a small business leader, your personal brand is often closely tied to your company's brand — that’s why it's incredibly important to build your name as an expert in your industry.
Employees and customers tend to turn to search engines to learn more about who you are and what you represent before...
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As a small business owner, we know there are moments that can make you feel worried and alone on your journey to success and growth. But with 28 million small businesses across the US, the chances you’re alone on this journey aren’t actually that high.
Imagine you had a place to converse with the...
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