Products, services and business models are changing at a rapid pace, so salespeople are constantly being challenged to update their toolkit. Pipeline management has become more fact-based as there are more ways to measure forecasts. Sales recruiting is leveraging new personality trait analytics....
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Ask citizens of soccer-playing nations what they think of US football, and they'll mostly talk about piles of human bodies with some occasional
running and kicking. The nuances of the role and skills of a 250-pound linebacker
versus a 175-pound safety or wide receiver are usually lost on...
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Remember old Rip? If he had been in customer service in 1993, and then took
his 20 year nap, he would wake up today amazed to see the iPhones and Kindles of today. But he would be even more stunned with how his profession has
evolved. He would have seen banks offering ATMs in the 1970s;...
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Have you read the bestseller, Moneyball or seen the movie version
starring Brad Pitt? It’s about Billy Beane, General Manager of the Oakland
A’s, and his attempt to bring analytical rigor to a sport which prides itself as
“traditional."
Baseball - America's national pastime since...
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The Cloud is in many ways a reengineering platform. Technology reengineering
in the form of trading proprietary data centers and help desks for those
remote. Financial reengineering in trading IT capex for opex.
But for the most part companies have stayed away from large business...
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