Aug 16, 2011 By Sylvia Lehnen

Understanding the Building Blocks of Salesforce CRM

For new customers to Salesforce, this document is a great primer to get started. Share it with your teams to increase productivity and get the most out of your Salesforce apps. Understanding The Building Blocks Of Salesforce by Sylvia Lehnen View more documents from Salesforce.com //... Read More

Customization

Aug 15, 2011 By Sylvia Lehnen

Five ways to get started with social media monitoring

Just like my cat Bella really, really wants an opposable claw to get into the Bonita flakes, we marketers want nothing more than to get into the minds of our prospects and customers. We commission surveys. Sponsor focus groups. Scour customer service requests. But with social media, we now have a... Read More