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Robert Spector
Robert Spector is co-founder of Robert Spector Consulting, based in Bellingham, Washington. His company helps clients create their own culture of service excellence through keynote presentations, workshops, and consulting services. He is author of the business classic The Nordstrom Way and The Nordstrom Way to Customer Service Excellence: The Handbook for Becoming the Nordstrom of Your Industry. His other bestselling book is Amazon.com: Get Big Fast. Visit him on www.robertspector.com.
After two decades of writing books, delivering keynotes, conducting workshops and exchanging ideas on customer service with an assortment of businesses ranging from car washing to cloud hosting, I belief in one immutable truth: While a company’s success is shaped by its practices, its longevity is...
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