Rick DeLisi is a senior director and executive advisor for CEB and the co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty.
Jun 10, 2014 By Rick DeLisi
This whole “low-effort” customer service trend (which so many of you have been talking about and exploring for a number of years now) is now becoming red hot everywhere. Since the release of our book The Effortless Experience we have seen a sudden spike in interest from people in every corporate... Read More
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