Natasha Oxenburgh

Natasha Oxenburgh

Product Marketing Manager at Bluewolf

Vodafone Dials Up New Social Service Strategy to Become Customers' Darling

Feb 22, 2013 By Natasha Oxenburgh

Vodafone Dials Up New Social Service Strategy to Become Customers' Darling

58% of people who have tweeted about a bad experience never received a response from the offending company. It’s an astounding statistic given the fact that customers who engage with brands online report spending 20% to 40% more on that company’s products. Based on these stats, it seems natural... Read More

Customer Service, Service Cloud

The Cornerstone to #GoingSocial: Employee Collaboration

Sep 13, 2012 By Natasha Oxenburgh

The Cornerstone to #GoingSocial: Employee Collaboration

by Natasha Oxenburgh, Social Programs Manager at BluewolfFor most businesses being social means creating a Facebook page and setting up a Twitter account -- check those boxes and done. In reality, a social business is about leveraging technology to unlock a new type of collaboration among your... Read More

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learn with trailhead

learn with trailhead

Learn With Trailhead

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