Matt Dixon is Executive Director at CEB in Arlington, VA. He has management responsibility for CEB’s Sales and Customer Service Leadership Councils, which together serve more than 1,000 sales and customer service organizations globally. As Executive Director, Matt has overseen hundreds of research studies of customer service and sales and has presented to thousands of senior executives and management teams around the world, on issues ranging from customer service strategy to sales productivity.
Nov 06, 2013 By Matt Dixon
Everyone’s experienced it, or knows someone who has: A person you’ve been dating for a while pushes back the conversation as soon as you try to define the relationship. In your gut, you know the relationship won’t make it, but can’t bring yourself to break it off. Sales leaders have... Read More
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