Jonathan Dickerson

5 Ways To Handle A Disappointed Client (Even If The Customer Is Wrong)

Aug 05, 2014 By Jonathan Dickerson

5 Ways To Handle A Disappointed Client (Even If The Customer Is Wrong)

A former boss once told me, “The customer is always right, except when they’re wrong. But even when they’re wrong, you’ve gotta make them feel right.” That adequately describes the delicate balancing act that is Customer Service. Customer Service Reps worldwide will tell you that few clients reach... Read More

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