Gautam Vasudev

Gautam Vasudev is Director of Product Management for Service Cloud at Salesforce. He’s been with the company for over 8 years, both in the R&D and Product Management positions, with a constant focus on and passion for customer service.

The Service Cloud Console – Building a Custom Interaction Log

Feb 07, 2012 By Gautam Vasudev

The Service Cloud Console – Building a Custom Interaction Log

The Interaction Log (IL) was designed to take quick notes on a customer interaction. It's a virtual "post-it" for the Console workspace that can serve as a scratch pad or to create reminders for the agents. Agents may not always use it, and when they do, it should serve to capture... Read More

Service Cloud Console: Working With Lists

Jan 16, 2012 By Gautam Vasudev

Service Cloud Console: Working With Lists

The Service Cloud Console continues to evolve as a UI framework for the Service Cloud product line at salesforce.com. Winter '12 saw the introduction of "Pinned List Views" (PLVs). One of the best use cases for this feature is a telesales environment where agents are working through... Read More

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