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If you didn’t accomplish all you set out to do in 2016, don’t sweat it — that’s exactly what a new year is for. So now that it’s 2017, you can renew last year’s outstanding resolutions, starting with getting off your phone and getting on a treadmill.
Oh, and you said you wanted to read more, remember?
While we can’t force you to exercise, we can inspire you to do a little more reading. At Salesforce, 2016 was a year chock-full of exciting content. We covered the latest trends in AI, crowdsourced the worst sales mistakes, and served up new ideas for amazing customer service.
Go ahead and check out our top 8 reads in 2016 — you have all year to read them!
In the fast-moving world of business, it’s always great to grab onto tips and strategies that help you win new deals. But it’s just as useful to know what not to do. We reached out to industry experts who shared important insights about some common “sales fails” — all the things sales reps say and do (or don’t do) that cause them to lose a potential sale. We took the top 11 tips and turned them into this amusing interactive. Enjoy!
Did you make it to Dreamforce in 2016? If not, this is the perfect place to get caught up. Our Path Together brings you up to speed with everything new and important that Salesforce Chairman and CEO Marc Benioff shared at Dreamforce, including:
Salesforce Einstein™ and why we’re bringing the power of AI to CRM
The latest on Lightning and the Salesforce1 Mobile App
Productivity supercharged with Quip
Commerce Cloud and the path to unified commerce
How to connect everything with IoT Cloud
Customer success stories
Even if you did make it to Dreamforce, your mind may be fuzzy at this point on all the details of what was announced — so this e-book is the perfect way to grow your knowledge. Are you ready to find out what it takes to become a Customer Trailblazer? Read the e-book now!
Have you noticed how fast technology is moving? 2016 was no exception, with an estimated 6 billion connected devices creating an unprecedented network of information and interaction. Artificial intelligence (AI) is the next major wave of innovation, driven by advances in computing power, the ability to store large volumes of data in the cloud at minimal cost, and easier access to advanced algorithms.
AI will be more disruptive and powerful than any previous shift in technology. This is the year when every successful company will look to integrate AI into the fabric of their business. Salesforce Einstein, the first comprehensive AI for CRM, is designed to enable companies to be smarter and more predictive about their customers. In this e-book you’ll learn all about AI — what it is, and how it’s transforming sales, service, and marketing. Are you ready for a more intelligent future?
Growing your business brings many benefits — like more efficient processes and more clearly defined roles — but it’s critical that founders pay attention to company culture as the business grows.
Over the long run, culture will dramatically impact your company’s bottom line and help you attract and retain the best talent. Check out our e-book to learn how to keep the energy up at work as you grow.
The internet, the cloud, and mobility have empowered customers with more choice, and with that choice comes a new expectation for superior customer experiences. Customers expect you to know them and serve them in real time. Those customer experience expectations fuel how customers choose the brands with which to do business. In this e-book, 7 Apps to Supercharge Your Customer Service Experience, you will learn which apps will help your business meet the needs of today’s connected customer.
Have you noticed how difficult it is to connect with your customers? That’s because the service landscape has changed significantly. And as innovative new technologies continue to shift where customers look for support, it’s become more difficult and complex to connect with them.
So we tapped some service experts and collected 25 of their best tips and tricks for navigating today’s connected customer environment to deliver top-notch service, and we turned it into this informative e-book.
How can healthcare organizations meet rising patient expectations? Meet Salesforce Health Cloud, which harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver a holistic and real-time view of each patient’s health data and care plan. In this e-book, we’ll show you how Health Cloud is transforming patient care.
Businesses can harness the power of data to connect with each customer throughout the entire customer lifecycle. It’s just a matter of leveraging the right technology to help them get there. Keep reading this e-book, The Future is Now: How to Jumpstart Your Journey to the Cloud, and find out how on-premise legacy solutions are holding you back and why now’s the right time to move to the cloud.
