Get your FREE 30-day trial.
Please complete all fields.
Day 3 of Dreamforce has come and gone. No doubt your head is spinning with everything you’ve learned this week about Salesforce’s new Customer Success Platform and how you are going to implement it to grow your business and build customer relationships.
Companies can use this never-before-seen technology to better connect to their customers through sales, customer service, marketing, communities, apps, and just announced this week, analytics. All of these segments are fully connected, mobile and social tools, powered by the cloud.
The Wednesday schedule at Dreamforce was jampacked with Customer Success Platform product keynotes. Keep reading for five of the biggest announcements:
Wave: The Salesforce Analytics Cloud gives every business user the ability to explore, collaborate around, and discover new insights and opportunities from the data being generated by billions of devices and trillions of customer interactions.
As an integrated part of the Customer Success Platform, the Salesforce Analytics Cloud offers a dynamic user interface, indexed search, and parallel processing. It is also fully mobile and is now available for download from the Apple App Store.
The next-generation of the Salesforce1 Platform is here. Salesforce1 Lightning is the fastest way for developers and business users to build the mobile apps, workflows, and communities that company’s of today need.
Point-and-click tools mean custom apps can quickly be built for any devices, including smartphones, desktops, and wearables, without writing code.
Sales Cloud1 reimagines the world’s #1 sales app with new five new mobile apps to help sales reps sell smarter: Today, Tasks, Notes, Events, and Sales Path. All work seamlessly together and are built on the Salesforce1 Platform.
In addition, Salesforce has announced a new partnership with Thomson Reuters, the leading source of intelligent information for businesses and professionals. Its aim is to connect sales reps with the content that is most relevant to their sales deals.
Consumers of today have been conditioned to expect fast and easy customer service, on whatever channel they prefer, including mobile and social. Service Cloud1 gives companies a way to offer faster, smarter, and personalized customer service on any device, anytime, anywhere.
Among the game-changing innovations for the world’s #1 service app are SOS for Apps, a smarter agent console, and instant service communities.
Marketing Cloud’s Journey Builder is a platform that allows you to capture how your customer interacts with your brand across all marketing channels, so you can deliver exactly the right content each step of the way.
Journey Builder for Apps, gives you the power to put Journey Builder directly inside your apps, so these apps can be connected to all of your customer engagement channels.
To learn more about the biggest announcement at Dreamforce—Wave: The Salesforce Analytics Cloud—visit salesforce.com, or download the free e-book.
