Oct 03, 2014 By Rebecca Brown

3 Unlikely Service Phrases that Make Customers Unbelievably Happy

in AppExchange, Featured, Customer Service

Making your customers happy and providing stellar customer service is easier than ever before, and you don’t need an army of service agents to do it. And satisfaction isn’t the only benefit; those happy customers have the potential to add to your company’s bottom line, too.

Fortunately, there are some smart and easy-to-implement solutions available on the AppExchange that companies of every size can take to drastically improve their service experience. All it takes is these three apps and a few magic words.

1. “I have your information right here.”

Customers who call in for help often spend a lot of time waiting, or answering questions that agents should already have the answer to. CTI (Cloud Telephony Integration) apps like NewVoiceMedia can change that by seamlessly integrating Salesforce and telephony. With an open CTI, NewVoiceMedia’s ContactWorld syncs notes from every customer interaction and ensures transparency across the organization. No matter what department a customer calls, all agents will have the same customer data at their fingertips. The result? More personalized conversations, faster problem resolution, and happier customers.

2. “What do you think?”

Asking for customers’ opinions is so simple, yet many companies don’t take the time to do it—or if they do, they don’t act on it. There are plenty of survey tools out there that can help, like GetFeedback, a free app that allows anyone to create engaging, easy-to-take surveys on any device, including mobile. You can use the data to reach out to customers directly and to implement changes to processes or products that aren’t working.

3. “Help me help you.”

In the movie Jerry Maguire, Cuba Gooding’s character, Rod Tidwell, repeatedly begs Jerry to “help me help you.” This is a smart internal mantra to embrace when you think about how you can help your field agents and technicians better service the customers they interact with. Field service apps like ServiceMax are 100 percent cloud-based and can be used on any device to help with things like scheduling, warranty questions, and finding parts. Having answers on hand reduces costs, increases efficiency, and makes agents (and your company) look like service superstars.