LEADING THROUGH CHANGE

Helping Business
Manage Through Crisis

Discover thought leadership, tips, and resources to help manage your business in a time of need.

Apr 07, 2020 By Salesforce

8 Ways to Help Small Businesses Survive

Around half of small and almost 60% of medium businesses have already been affected, and more than 80% expect to be, the ABS found. Here’s how to support SMBs.... Read More

Leading Through Change, Small Business, Community

Mar 31, 2020 By Polly Sumner

How sales teams can maintain customer relationships while working remotely

“I went from knowing where I was going to be every single day for the next four months to scrambling to set up my next meeting over video.” Polly Sumner shares how she’s maintaining relationships without face-to-face meetings: listening, respecting customers’ time and learning together. ... Read More

Leadership Insights, Leading Through Change, Customer Satisfaction

Mar 31, 2020 By Salesforce

5 Steps That’ll Help Keep Your Commerce Site Running Through a Global Crisis

Traffic and transactions are spiking. Order management systems are in constant flux. You’re using your website to communicate with customers in almost real-time. You need flexibility and reliability. Here’s 5 steps that’ll help keep your ecommerce site running. ... Read More

Leadership Insights, Leading Through Change, Commerce

Mar 30, 2020 By Salesforce

8 steps for effective communication during a crisis

While we often can’t control an external crisis, we can control our response to it. Here are eight steps to help you communicate the impact of a situation and next steps to your customers. ... Read More

Leading Through Change, Leadership Insights, Customer Experience, Customer Engagement, Communications

Mar 30, 2020 By Steve Schwartz

COVID-19 resources: Tracking the virus through actionable data

Trusted and timely information is essential to making decisions for your employees, loved ones, customers and community. That’s why Tableau and Salesforce have launched a free resource page with data and visualisations on the novel coronavirus and the public health response. ... Read More

Leading Through Change

Mar 30, 2020 By Sarah Franklin

5 ways we’re helping our employees navigate remote work

Sarah Franklin shares how we’re helping keep our employees safe and engaged, automating processes, developing policies, and embracing remote work. ... Read More

Leading Through Change, Leadership, Digital Transformation, Salesforce Ohana

Mar 30, 2020 By Salesforce

Helping Businesses Manage Through Crisis

In this time of tremendous global challenge and continued business transformation, we’ve created Leading Through Change, a series for senior executives, small business leaders and those in between. CMO Stephanie Buscemi introduces the series. ... Read More

Leading Through Change, Leadership, Digital Transformation

Mar 27, 2020 By Leandro Perez

5 steps to turn an in-person event into a compelling virtual experience

In February, Salesforce turned its World Tour Sydney conference into a virtual event in just 10 days. Here’s what we learnt and how you can do the same for your live event. ... Read More

Leading Through Change, Leadership, Events, Events Marketing, Digital Transformation

Watch the best of Salesforce World Tour Sydney 2022 on Salesforce+.

Editors' Picks

INFOGRAPHIC

Salesforce.com/au

Helping Business
Manage Through Crisis

Get a monthly round-up of our top blogs straight to your inbox.

8 Ways to Help Small Businesses Survive

How sales teams can maintain customer relationships while working remotely

5 Steps That’ll Help Keep Your Commerce Site Running Through a Global Crisis

8 steps for effective communication during a crisis

COVID-19 resources: Tracking the virus through actionable data

5 ways we’re helping our employees navigate remote work

Helping Businesses Manage Through Crisis

5 steps to turn an in-person event into a compelling virtual experience

Editors' Picks

How customer service changed in 2020

CRM 101 for sales leaders

3 years of customer engagement trends

Americas

Europe, Middle East, and Africa

Asia Pacific

Helping Business Manage Through Crisis

Get a monthly round-up of our top blogs straight to your inbox.

Editors' Picks

Americas

Europe, Middle East, and Africa

Asia Pacific

Helping Business
Manage Through Crisis