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Jan 27, 2015 By Salesforce

Moving the Cliff at Lightning Speed!

Most people are familiar with the Pareto principle in various aspects of their lives and most commonly refer to it as the 80-20 rule. It's interesting how common this generalisation turns out to be true, be it 80 percent of your sales comes from 20 percent of your products or 80... Read More

Cloud, Developer, IT

Jan 22, 2015 By Rachel Thompson

Help, I've Outgrown My Spreadsheets!

Many of us only realise that spreadsheets are not as efficient as they used to be when we bring on more business processes, or simply grow beyond the infant stage. Suddenly we have a whole host of customer data to manage, process and respond to in a timely manner. But for many Business owners,... Read More

Cloud, Sales, Small Business

Jan 14, 2015 By Rachel Thompson

Missed It? FREE REPORT on What's Important to the Future Growth of the Australian SMB Market

Navigating to the future. This small, but mighty statement packs an impressive punch, but in reality how does an Australian SMB even read their compass to know where to begin navigating to? We've made this easier - Salesforce teamed up with Deloitte Access Economics to prepare... Read More

Cloud, IT, Small Business

Jan 12, 2015 By Libby-Jane Charleston

To Leave, or Not To Leave Your Comfort Zone?

Sometimes the most successful SMBs are the ones that leave their comfort zone and take risks! By doing what people tell you ‘will never work’ is, for many people, the best road to take. And, of course, you’re often left wondering, ‘What if I’d just followed by gut instincts... Read More

Cloud, Sales, Small Business

Jan 07, 2015 By Salesforce

Let’s Resolve to Focus on the Customer Experience in 2015

It’s that time of year again: resolutions are made, new leaves are turned and over-indulgences followed by short-lived gym memberships! We seem to follow quite a common personal routine, but I’ve noticed that for businesses in Australia things don’t really get going until late January. The... Read More

Cloud, Community, Customer Service

Jan 05, 2015 By Salesforce

What Should Your Enterprise Be Adopting in 2015?

Happy new year and welcome back! All of us here at Salesforce hope you had a relaxing and enjoyable holiday and are fresh and primed for what is certain to be an exciting and energising 2015. If you are reading this post, it may mean that you are back at your desk and trying to frame your... Read More

Cloud, Community, Featured

Dec 15, 2014 By Salesforce

Essentials: Brought To You By Partner Power!

The Salesforce Essentials tour is all about customer success, but it is always important to recognise the role Salesforce Partners play in making the tour happen. In many ways it is a microcosm of the wider role they play in the ecosystem. In all there were 31 partners taking part in the tour as... Read More

Cloud, Developer

Dec 04, 2014 By Salesforce

Five Questions Every Salesforce Customer Should be Asking

By Arlene Wherrett, Bluewolf Digital disruption — cloud, social, and mobile technologies — has reduced market barriers for new competitors, empowered customers with more choices and information than ever before, and has brought customer engagement to the top of nearly every executive’s priority... Read More

Cloud, Mobile, Social

Dec 03, 2014 By Salesforce

Online Communities are Where People Want to Be – Are You Providing Them?

On tour date #4 on the Salesforce Essentials roadshow Salesforce’s head of product marketing for the APAC region Deeps De Silva asked delegates to re-imagine customer, partner and employee engagement. Why? Because engaging with these business stakeholders is simply not the same as it was two years... Read More

Cloud, Community, Featured

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