Vala Afshar

Vala Afshar is Chief Digital Evangelist at Salesforce. He tweets prolifically at @valaafshar – the kindest handle on Twitter and home to every snippet of fascinating tech news.

Nov 11, 2020 By Vala Afshar

New Research: 15,600 Customers Want Trust, Empathy and Reimagined Digital Experiences

We asked more than 15,000 consumers and business buyers about the customer experience they expect now. Here, Vala Afshar shares highlights from the research and how businesses can deliver by reimagining customer engagement.... Read More

Customer Engagement, Customer Experience, Digital Transformation, Research

Oct 22, 2019 By Vala Afshar

Customer engagement in a post-digital world

A decade since mobile, social, cloud and analytics, we’re in a post-digital world. Customer engagement drives the new transformation and businesses must embrace the next wave of emerging technologies. Vala Afshar shares his insights.... Read More

Marketing, Digital Marketing, Digital Transformation, Thought Leadership

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Vala Afshar

New Research: 15,600 Customers Want Trust, Empathy and Reimagined Digital Experiences

Customer engagement in a post-digital world

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