Jun 01, 2022 By Nichola Palmer

The Secret To Seamless and Connected Service

Customers are craving human connection in the new normal. Leveraging connected end-to-end technology is the key to humanising customer connections and delivering seamless service experiences. ... Read More

Digital Transformation, Customer Story, Customer Service, Trailblazer Story

May 19, 2022 By Agnes Phua Lindstrom

How the SFCCA Is Using Salesforce To Preserve and Share Cultural Knowledge

Learn how the SFCCA is using Salesforce to centralise member and events data, and pass on cultural traditions to the next generation. ... Read More

Trailblazer Story, Customer Story, Digital Transformation, Business as a Platform for Change, Not for Profit

Apr 28, 2022 By Nichola Palmer

How UEM Sunrise Secures Data and Strengthens Customer Trust

A leading property developer in Malaysia shares tips for protecting customer data and privacy in the all digital, work-from-anywhere world.... Read More

Trailblazer Story, Customer Story, IT

Apr 20, 2022 By Agnes Phua Lindstrom

How Daughters Of Tomorrow Is Using Salesforce To Empower Singapore’s Underprivileged Women

Learn how Daughters Of Tomorrow uses Salesforce to help low-income women skill up, gain confidence, and find employment.... Read More

Trailblazer Story, Customer Story, Business as a Platform for Change, CRM, Not for Profit

Mar 22, 2022 By Salesforce

Here’s How a ‘Digital HQ’ Can Help Your Business Achieve Customer Success from Anywhere

How, when, and where we work has changed. Here’s how Slack can help businesses create a Digital HQ to meet employee and customer needs.... Read More

Customer Success, Future of Work, Digital Transformation, Trailblazer Story, Customer Story

Feb 08, 2022 By Mathew Sweezey

How To Make Customer Loyalty the Driving Force of Your Business

Customer loyalty is vital to driving revenue and building brand trust. Here are three ways to boost customer loyalty. ... Read More

Customer Experience, Customer Engagement, Trailblazer Story, Customer Story

Jan 28, 2022 By Nichola Palmer

3 Ways Technogym Thailand Provides Exceptional Customer Experience From Anywhere

Here’s how Technogym Thailand’s mobile workforce delivers seamless and personalised customer experiences, in spite of COVID-19 restrictions.... Read More

Trailblazer Story, Customer Service, Service, Salesforce CMS, Customer Experience, Customer Engagement, Customer Story

Nov 05, 2020 By Nichola Palmer

Meet Colleen Toledo: Revolutionising Banking, Transforming Experiences

An obsession with customer success has driven the career of Colleen Toledo, who, until not long ago, considered herself an IT amateur.... Read More

Trailblazer Story, Digital Transformation, Customer Experience, Customer Story

Sep 23, 2020 By Nichola Palmer

How SEEK Asia Uses Data To Understand and Help Job Seekers

The COVID-19 pandemic forced SEEK Asia to redo its marketing plans. Here’s how the team used customer data and empathy to help thousands of job seekers.... Read More

Marketing Cloud, Customer Journey, Customer Story