3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

2019's Top Customer Service Channels and How to Be There

Top Customer Service Channels and How to Be There

3rd State of Service Report

Service is Transforming - Managers and Agents Tell us How

Download the Report

December 13, 2019 By Rebecca Mackenzie

How Do Top UK Service Leaders Deliver Exceptional Customer Experiences?

At the recent UK Service Summit event, Salesforce interviewed Service Leaders from some of the UK’s top companies on how their businesses deliver exceptional customer experiences. Here are their top tips... Read More

Customer Service, Customer Experience

November 29, 2019 By Kelly Singsank

2019's Top Customer Service Channels and How to Be There

Today’s customers expect connected, personalised service across every channel. It’s time to discover which channels matter and how to meet customers when it counts.... Read More

Customer Service

November 26, 2019 By Salesforce UK

Manufacturers: 5 Focus Areas for Next Level Customer Experiences

Today’s customers expect more than just a great product. But for manufacturers to drive customer engagement and compete on service, they need to get obsessed.... Read More

Manufacturing, Customer Experience, Customer Service

October 25, 2019 By Kelly Singsank

3 Ways to Help Your Service Agents Become Customer Advocates

As customer expectations shift towards fast, personalised and connected experiences, your service agents will need the skills and tech to deliver the goods.... Read More

Customer Service

October 14, 2019 By Salesforce UK

Today, Your Service Is Your Product

Customer Experience Influencer, Daryn Mason's key take-aways from Salesforce UK's inaugural Customer Service Summit ... Read More

Customer Service, Customer Experience, Events

October 8, 2019 By Jayne Howson

How To Differentiate Customer Service with a Smarter Contact Centre

In a recent webinar with Bluewolf IBM on the contact centre of the future, we dived into where to start with creating exceptional customer experiences. Here are my key takeaways ... Read More

Customer Service, Customer Experience

September 24, 2019 By Salesforce UK

Disrupting Insurance from Within: Q&A with LV='s Digital Director

Q&A with LV= General Insurance’s Digital Director, Jon Mansley – disrupting insurance from within, with Insurance for Financial Services Cloud... Read More

Financial Services, Customer Service, Customer Experience, Trailblazer Story

September 11, 2019 By Prina Mandavia

3 Ways Connected Insurers Deliver Better Customer Experiences

Get a taster of our latest essential guide for insurers, including the steps you can take to become a smarter, more connected customer-centric organisation.... Read More

Financial Services, Customer Experience, Customer Service, Marketing, Sales

August 16, 2019 By Salesforce UK

How Housing Providers Can Adopt a Customer-Centric Mindset

The UK housing market is fragmented and far from digitised. The time has come for a more connected, customer-oriented approach.... Read More

Customer Experience, Customer Service

Top Free Resources for Customer Service

FEATURED POST

3 Ways to Help Service Agents Become Customer Advocates

BY KELLY SINGSANK

Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

How Do Top UK Service Leaders Deliver Exceptional Customer Experiences?

2019's Top Customer Service Channels and How to Be There

Manufacturers: 5 Focus Areas for Next Level Customer Experiences

3 Ways to Help Your Service Agents Become Customer Advocates

Today, Your Service Is Your Product

How To Differentiate Customer Service with a Smarter Contact Centre

Disrupting Insurance from Within: Q&A with LV='s Digital Director

3 Ways Connected Insurers Deliver Better Customer Experiences

How Housing Providers Can Adopt a Customer-Centric Mindset

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

FEATURED POST

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Featured

Turn Your Mobile Workers into Connected Field Service Agents

Top Customer Service Channels and How to Be There

Service is Transforming - Managers and Agents Tell us How

Resources

Explore Our Top Featured Customer Service Resources

Editors' Picks

MARKETING

What Is Live Chat Software and Why Use It?

CUSTOMER SERVICE

It’s Time to Deliver More Than Just Good Customer Service

CUSTOMER SERVICE

Explore All the Trailblazers Who are Succeeding With Service Cloud

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific