September 6, 2022 By Vincent Perrin

‘Customer’ or ‘Client’? Either way we need to change

There’s a growing feeling that the Professional Services sector isn’t adapting to the changing needs and expectations of the new digital world. In my opinion, we need to rethink of the concept of the ‘client’ and see them more as ‘customers.’... Read More

Digital Transformation

January 18, 2022 By Vincent Perrin

Driving Cultural Change in the Legal Sector: Encouraging More Connected, Open, and Collaborative Online Experiences

Despite there being different standards of security and privacy in the legal world, client expectations for a seamless, tailored experience are as high when it comes to the law as it does when it comes to retail. And since your clients aren’t going to change, you have to. ... Read More

Future of Work, Digital Transformation

November 10, 2021 By Vincent Perrin

Becoming Fit for the Future of Data

With increased expectations for total client centricity, paired with heightened sensitivity around security and data regulation, comes an interesting crossroads at which law firms will need to determine how they survive and thrive. ... Read More

Digital Transformation

April 13, 2021 By Vincent Perrin

Long Overdue: The Legal Industry Needs Digital Transformation

Over the coming years, the success of individual law firms depends on their ability to develop better client engagements, improve service offerings, and align themselves better with client needs to meet and exceed expectations. For firms to effectively market their services, they need digital.... Read More

Customer Engagement, Digital Transformation

March 9, 2021 By Vincent Perrin

Why Law Firms Must Embrace Data & Analytics

By embracing digital transformation, legal firms can become client-centric businesses on every level. Here's how to get started... Read More

Data Management, Digital Transformation

Vincent Perrin

‘Customer’ or ‘Client’? Either way we need to change

Driving Cultural Change in the Legal Sector: Encouraging More Connected, Open, and Collaborative Online Experiences

Becoming Fit for the Future of Data

Long Overdue: The Legal Industry Needs Digital Transformation

Why Law Firms Must Embrace Data & Analytics

Resources

Explore Our Top Featured Resources

Editors' Picks

Products

What Is Salesforce?

CRM

What Is CRM?

Customer Stories

Explore All the Trailblazers Who Are Succeeding With Salesforce

Events

Stay up to Date on Salesforce Events

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Want the best blog content via email? Sign up for our bi-weekly newsletter.

‘Customer’ or ‘Client’? Either way we need to change

Driving Cultural Change in the Legal Sector: Encouraging More Connected, Open, and Collaborative Online Experiences

Becoming Fit for the Future of Data

Long Overdue: The Legal Industry Needs Digital Transformation

Why Law Firms Must Embrace Data & Analytics

Resources

Explore Our Top Featured Resources

Editors' Picks

Products

What Is Salesforce?

CRM

What Is CRM?

Customer Stories

Explore All the Trailblazers Who Are Succeeding With Salesforce

Events

Stay up to Date on Salesforce Events

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific