International Baccalaureate are driving greater collaboration between themselves, the schools it serves, and its educators with online communities...
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For the businesses that truly, madly, deeply care about providing a great customer experience, there’s a new game in town. It’s called convergence...
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We talked to Christopher Coleman, Head of Multi-Channel Sales & Development at Virgin Media, about what a connected customer experience means for them...
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Smart companies are automating their business processes with the help of mobile apps, delivered from a secure, centralised platform. And here's why......
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The age of the customer has arrived and the businesses that don’t keep up by delivering great customer experience will fall quickly behind...
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Companies famous for customer service have one thing in common: they give their service agents the power to solve problem. Here are 7 ways to empower yours...
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CRM systems can help you track sales opportunity through every step of the funnel. This post explains how that can benefit your B2B company...
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We’re highlighting some of our women in technology leaders on the UK blog. Today we delve in to the world of Stacey Torman, Head of EMEA PR and Communications...
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