“I don’t see Sales and Service as two separate things; they’re part of one journey, and we need to figure out how to get from A to B.” – Terence Sorrell, Centrica Connected Home...
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We talked to Neil Procter, who oversees CRM for Centrica's Connected Home business unit, about why smart products need to be backed up by smart services...
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Elevator manufacturer KONE is using AI from Salesforce and IBM to transform its product-oriented business into a real-time service business – with the customer at its core...
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Salesforce & YouGov surveyed 2,000 UK consumers to examine attitudes to customer experience, it’s evolution, and the areas businesses need to focus on...
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Funding Options' Founder and CEO shares how they've managed a five-fold increase in customers without adding headcount though CRM and smarter marketing...
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Only 39% of UK service teams rate their ability to gather customer insights as ‘very good’ or ‘excellent’. Here’s why it’s time to turn that figure around......
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![[Infographic] Connected UK Customer Experience](http://www.salesforce.com/content/dam/blogs/uk/2017/SFWT/uk-connected-customer-experience-600.jpg)
