We love showing off the awesome members of our #SalesforceOhana and sharing their inspiring stories. Today we caught up with Principal Solution Engineer Daphne De Backe...
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Derek Clarke, Systems Development Manager at Morrison Utility Services (MUS), tells us how his team creates new apps faster with Salesforce...
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The uber-trend towards ‘servitization’ – defined as ‘the strategy of creating value by adding services to products’ – is also big news for the field service industry. Here's why...
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We spoke to UCAS's Director of Customer Experience, Marketing and Media about how it’s shaking up support to help more school-leavers achieve their ambitions...
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Our new research report highlights how today’s top manufacturers are differentiating on service—with the help of IoT, AI and shared, customer-centric metrics...
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Here are four important ways AI for customer service is transforming how organisations communicate with their customers and manage increasing workloads...
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Darrell Sansom, MD at AXA Business Insurance, explains how it is using customer feedback to help consistently achieve a gold standard rating for its services...
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We talked to Vincent O’Donoghue, Co-founder and COO of Social Talent, about how Salesforce is helping them to double the size of their business every year...
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![How Manufacturers Are Revolutionising Customer Service [New Report]](http://www.salesforce.com/content/dam/blogs/uk/2017/customer-service-manufacturing-report-600.png)
