Koser Khan

Director, Customer Engagement & Marketing, Salesforce UK.

Koser runs the UK & Ireland Customer Engagement & Marketing Program for Salesforce. Essentially this means showcasing our most innovative and successful customers and Trailblazers via case studies, customer success films, speaking and press opportunities, photography, blogs and so much more!

July 16, 2021 By Koser Khan

Meet Kaelan, Salesforce Marketing Champion, 5x Salesforce-Certified Trailblazer, And Awesome Athlete

Kaelan Moss is a Marketing Cloud Programme Director at Revolent. We caught up with Kaelan to find out about his career story and what it means to be a Salesforce Marketing Champion. ... Read More

Marketing, Trailblazer Story

April 27, 2021 By Koser Khan

Meet Jessica Simpson - Barclays' Digital Skills Trailblazer

Meet Jessica Simpson, CRM Manager and Degree Apprentice at Barclays. She is also a Salesforce Administrator, digital skills champion, and travel addict. Or to put it more succinctly - a Trailblazer. ... Read More

Trailblazer Story, Careers, Ecosystem, Financial Services, Future of Work, User Experience

March 8, 2021 By Koser Khan

Discover How One Trailblazer Went from the Factory Floor to the Board Room

As PCI Pharma’s Vice President for Global Sales of Clinical Services, Tim Roberts now heads up a multi-million-dollar global Sales Enterprise that supports the launch of life-changing therapies. We talked to Tim about how digitalisation will help these therapies get to market faster. ... Read More

Digital Transformation, Careers, Trailblazer Story, Pharmaceuticals

February 10, 2021 By Koser Khan

How LV= Scored a Series of Digital Firsts During the Pandemic

We talked to Martin Faux, Head of Digital Platforms, at LV= Insurance about how his team maintained momentum and scored some unexpected digital firsts.... Read More

Digital Transformation, Customer Service, Trailblazer Story, Financial Services

January 19, 2021 By Koser Khan

How Data Is Helping Veolia UK Build a Greener World

We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals.... Read More

Trailblazer Story, Sustainability, IT, Digital Transformation, Customer Service

December 14, 2020 By Koser Khan

Discover How Santander Is Fast-Tracking It's Digital Ambitions

From photography and music to transforming banking, Jonathan Holman likes to push the digital boundaries. We talked to Jonathan about how digitalisation can enrich the banking experience. ... Read More

Financial Services, Digital Transformation, Trailblazer Story

December 2, 2020 By Koser Khan

Meet the Trailblazer behind the Salesforce reboot at GoCardless

CRM has been part of Rishi Naik’s life since he was a teenager. And it’s resulted in him leading a major Salesforce transformation at GoCardless. We talked to the Salesforce Delivery Manager about why keeping things simple is important. ... Read More

Trailblazer Story, Financial Services, Digital Transformation

October 15, 2020 By Koser Khan

How is GoCardless Shining the Spotlight on Customer Success?

Value pathways. Self-service communities. Real-time analytics. Pat Phelan is constantly refining how GoCardless approaches customer success and support. We asked the company’s Chief Customer Officer to share some of his insights and ideas.... Read More

Customer Service, Customer Engagement, Trailblazer Story

September 16, 2020 By Koser Khan

GoCardless CEO Reveals Why It’s Important to Be Humble Even When You Are Disrupting an Entire Industry

GoCardless CEO Hiroki Takeuchi shares his recipe for success - from building ecosystems to being transparent, the co-founder of this fast growth fintech has many leadership tips for you. ... Read More

Financial Services, Trailblazer Story

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