From MyTrailhead to MuleSoft, MOL Group is making the Salesforce platform its own. We asked László Stekl, Head of Information Technology, to share his insights on customising the platform....
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According to Salesforce’s State of Service report, 78% of service organisations have changed or reprioritised their KPIs in the wake of the pandemic. Read on to see the top five key performance indicators that are helping today’s service teams navigate a changing climate....
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Digital intelligence company Cellebrite is transforming the customer experience. We caught up with Yoav Silberman to learn about the innovative digital commerce portal he’s built and his tips for optimising revenue....
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From omnichannel to AI, we spoke to Matt Dixon, Chief Research and Innovation Officer at Tethr and Co-author of The Effortless Experience, about what customer service excellence means in today’s landscape....
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If there’s one thing that differentiates the luxury retail market from consumer goods, it’s giving customers a unique and superior experience with every purchase. But what if you own 20 luxury brands and also need to make efficiencies of scale? ...
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The gig economy shift has major implications for the modern workforce and HR professionals will be the ones tasked with incorporating gig workers into their organisations successfully....
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