STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

Business automation can help SMEs drive productivity and empower the workforce. Here’s where to start.

Building Bridges with Data - How to successfully close the Data Gap.

data culture

Building Bridges with Data - How to successfully close the Data Gap

Real-world examples of how companies have successfully bridged data gaps with the help of Tableau products and know-how.

Discover

What the 2022 Peak Shopping Season Results Say About 2023

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

Holiday shopping season results are changing. We dive into consumer behaviour to see what we can expect in the future.

Discover

Dec 22, 2020 By Salesforce EMEA

How Luxury Retailers Are Building Customer Engagement with Digital Solutions

Luxury retailers are using digital solutions to redefine customer engagement and reimagine their brand. Read on to see how Bucherer is leveraging technology to meet customers in new places, and how Isobar is creating exceptional new experiences.... Read More

Retail, Commerce, Digital Transformation

Dec 04, 2020 By Salesforce EMEA

Create a Contactless Engagement Strategy Through Your Digital Channels

The new landscape has led businesses and their customers to exciting places. Check out our blog to see how creating a contactless engagement strategy across digital channels can help businesses thrive in the new frontier.... Read More

Retail, Commerce, Digital Transformation

Nov 27, 2020 By Salesforce EMEA

Social Distancing Shops: Redesign Your Store Layout

The retail landscape has been upended by lockdown measures, and businesses have had to transform to keep up. Check out our blog to see how social distancing is changing the retail game, why contactless engagement is booming, and how going ‘dark’ can safeguard the customer.... Read More

Retail, Commerce, Future of Work, Leading Through Change

Nov 23, 2020 By Salesforce EMEA

Ensure Safety Measures After COVID-19 and Beyond

As lockdown restrictions lift and ensuring store safety becomes a priority, retailers need to focus on safely reopening after COVID-19. Check out our blog to see how businesses can minimise risk and maximise trust to get shoppers back to the store. ... Read More

Leading Through Change, Work.com, Retail, Commerce

Nov 09, 2020 By Vinay Vaswani

How Dutch Online Grocer Picnic Is Delivering Innovation

Retailers have had to engage in new ways and on new channels – even to meet old customers. Read on to find out how innovative Dutch grocer Picnic re-imagined delivery services to build a better future in the face of crisis.... Read More

Leadership, Leading Through Change, Digital Transformation, Retail

Sep 25, 2020 By Salesforce EMEA

Bridging the Connected Consumer Expectation Gap

From the moment they start browsing to the point when they complete their purchase, savvy shoppers are looking for five-star service. Learn how to bridge the expectation gap and transform those negative customer satisfaction statistics into glowing positives. ... Read More

Customer Engagement, Customer Service, Service, Retail, Commerce, Marketing Cloud

Sep 17, 2020 By Salesforce EMEA

Becoming Retail: A New Series That Puts People at the Heart of Digital Transformation

We're introducing a series to understand how people in retail can reimagine the retail experience. Becoming Retail will show you how retail leaders embrace the six types of Retail Leadership Principles... Read More

Commerce, Digital Transformation, Retail, Leading Through Change, Ecommerce

Sep 14, 2020 By Salesforce EMEA

The New World of Contactless Engagement

Check out our latest blog to see how contactless engagement can lead to better business, and how forward-thinking retailers are using digital platforms to create amazing, contactless customer journeys.... Read More

Leading Through Change, Digital Transformation, Work.com, Retail, Commerce

Customer engagement connected shoppers report

Aug 17, 2020 By Salesforce EMEA

5 Ways to Successfully Connect with Shoppers

If you want to find success in the Retail Revolution, it all starts with engaging the customer. Check out the third edition of Salesforce’s Connected Shoppers Report to discover what the increasingly connected customer wants, and how you can win them over for good. It’s time to get engaged.... Read More

Research, Customer Engagement, Retail, Retail Insights

STATE OF SERVICE

Future of Customer Service
is Personalised

small business

How to Unlock the Power of Automation

data culture

Building Bridges with Data - How to successfully close the Data Gap

SHOPPING INDEX

What the 2022 Peak Shopping Season Results Say About 2023

How Luxury Retailers Are Building Customer Engagement with Digital Solutions

Create a Contactless Engagement Strategy Through Your Digital Channels

Social Distancing Shops: Redesign Your Store Layout

Ensure Safety Measures After COVID-19 and Beyond

How Dutch Online Grocer Picnic Is Delivering Innovation

Bridging the Connected Consumer Expectation Gap

Becoming Retail: A New Series That Puts People at the Heart of Digital Transformation

The New World of Contactless Engagement

5 Ways to Successfully Connect with Shoppers

Editors' Picks

Innovation is Everywhere: Salesforce Germany’s Investment in the Future of the Tech Ecosystem

What are Customer Needs? An 8-step Strategy for Discovering What the Customer Wants

Empowering Our Customers to Succeed in a Changing Data Privacy and Residency Landscape

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STATE OF SERVICE

Future of Customer Service is Personalised

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small business

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SHOPPING INDEX

Editors' Picks

New to Salesforce?

Popular Links

About Salesforce

Americas

Europe, Middle East, and Africa

Asia Pacific

Future of Customer Service
is Personalised