In this blog, we review the problems associated with the most common journey frameworks and introduce ones with the power to align an organisation around delivering exceptional customer experiences....
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Customer care helps businesses develop a loyal customer base. To improve the care you offer customers, you need to implement strategies that exceed their expectations....
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Chatbot technology is becoming a bigger part of our lives as consumers and in business. Here’s how chatbots, with the influence of AI, are shaking customer service up....
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New trends for small and medium-sized businesses reveal a customer-centric world where loyalty is more important than ever. Read on to see how loyalty programs can lead to long-term relationships.
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Artificial intelligence is a broad term that refers to any type of computer software that engages in human-like activities, such as learning, planning, and problem-solving. From administrative tasks to complex capabilities, AI is disrupting nearly every business in every industry...
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This year’s Dreamforce to You 2020 event offers hundreds of information-packed sessions you can now see on demand. Check out our latest blog to see a recap from day two of Dreamforce 2020 - New Ways to Run a Best-in-Class Virtual Sales Team....
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The evolution of the global internet resulted in virtual connections that penetrate real-world objects and activities. Everything is connected to everything, creating a distributed ecosystem that reaches far beyond the interconnectivity of things. This is known as the internet of everything....
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Three working moms who participated in the BWBW program share their experiences in managing a work-life balance and the struggle to find work after becoming moms....
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The customer is king in the current climate, so establishing resilient customer service management has become a top priority for businesses. Check out our blog for tips on improving customer service management, and to see why turning service agents into sales agents can lead to big wins....
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