The customer is king in the current climate, so establishing resilient customer service management has become a top priority for businesses. Check out our blog for tips on improving customer service management, and to see why turning service agents into sales agents can lead to big wins....
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Artificial Intelligence can improve the employee experience by providing automated recommendations and increase the success rate of customer prospecting. However, there are concerns that it could lead to unemployment. ...
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A SWOT analysis for small business can position companies for a brighter tomorrow. Read on to see how a simple tool can lead to powerful transformations.
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Data integration is the process of transforming raw data into actionable data. It has several benefits for businesses of all kinds, and you can read about these benefits here....
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Delivering a successful digital transformation can be tough especially for SMBs with limited IT resources. hallo,’s CEO explains why using small business CRM is crucial when improving the customer experience and avoiding complexity....
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Creating a successful organisational structure helps businesses define roles and drive productivity. Check out our blog to see how SMEs can get the most out of their small business departments.
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NIBC is boosting agility with the digital rollout of Salesforce Financial Services Cloud. This blog reveals how its Salesforce project was delivered on time and 20% under budget....
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It’s a tough world out there for small and medium businesses. How do you grow when so much work is involved in the day-to-day? In this blog, we examine 3 tips for SMB smart growth. ...
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