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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

February 20, 2019 By Salesforce Canada

5 Tips for Prioritizing Business Technology

Here are a few ways you can minimize the risks but maximize the rewards of business technology, while prioritizing like a pro: ... Read More

Marketing

February 18, 2019 By Salesforce Canada

What to Say on Social Media on International Women’s Day

Keep the conversation going, whether it’s on social media, internally or across other channels. And don’t just talk -- listen and be prepared to act in ways that show you’re ready to help change women’s lives for the better. ... Read More

Social Media

February 15, 2019 By Salesforce Canada

How Small Businesses Can Make a Big Difference on Equal Pay Day

Think about making Equal Pay Day the moment you show your counterparts in larger organizations that small businesses not only care, but are prepared to act -- and that their actions can go a long way towards making a tangible difference for women across Canada. ... Read More

Small Business

February 14, 2019 By Salesforce Canada

How to Reduce “Busyness” and Increase Productivity

Great managers ensure customer service agents are able to take the time to be strategic while also keeping an eye on the tasks that need to be done in real time. This kind of dialogue may not seem as vital as getting through a queue or tickets, but it’s the opposite of “busyness.” ... Read More

Small Business

February 6, 2019 By Salesforce Canada

How to Help Your Salespeople Prioritize and Handle Business Without “Busyness”

Managers have good reason to keep their reps busy, but that “busyness” should not come at the expense of actual results. ... Read More

Sales

February 4, 2019 By Salesforce Canada

The Tech And Tools Your Customer Service Team Needs

With these customer service tools, your team will be ready for anything -- and they’ll be able to accomplish everything your customers expect, and more. ... Read More

Customer Service

February 1, 2019 By Salesforce Canada

How Much Is A Person’s Title Worth?

The reality is this: you can hire all the “gurus” and “ninjas” you want, but what’s really important for a startup is having people whose job titles reflect the value they’re bringing to the customer experience.... Read More

Sales

January 30, 2019 By Salesforce Canada

How a Small Business Can Land Big Sales

As you survey your addressable market and develop your sales strategy, use the following principles to guide your way in securing those first, big customers: ... Read More

Small Business

January 28, 2019 By Salesforce Canada

The Top 10 Skills that Your Customer Service Agents Will Need in 2022

As more customer experiences happen primarily through digital channels, and with increased expectations around the timeliness and quality of responses to their issues, customer service agents need to blend a mixture of technology, data and more specialized talent. ... Read More

Sales

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Customer Success

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

5 Tips for Prioritizing Business Technology

What to Say on Social Media on International Women’s Day

How Small Businesses Can Make a Big Difference on Equal Pay Day

How to Reduce “Busyness” and Increase Productivity

How to Help Your Salespeople Prioritize and Handle Business Without “Busyness”

The Tech And Tools Your Customer Service Team Needs

How Much Is A Person’s Title Worth?

How a Small Business Can Land Big Sales

The Top 10 Skills that Your Customer Service Agents Will Need in 2022

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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