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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

April 1, 2019 By Salesforce Canada

How the Future of AI Will Impact Business

Artificial intelligence (AI) is continuing its migration out of the research lab and into the world of business. Leading companies across hundreds of industries are harnessing its power — from banks analyzing countless data points in seconds to detect fraud, to call centers deploying chatbots to... Read More

Artificial Intelligence

March 29, 2019 By Salesforce Canada

What Business Owners Should Know About Salesforce World Tour

Salesforce World Tour focuses on offering a global look at how Trailblazers are using digital technology to drive innovation. ... Read More

Sales

March 27, 2019 By Salesforce Canada

5 Ways To Determine If Your Customer Service Is Good Enough

Determining if your customer service is good enough can involve a mixture of both formal methods as well as more qualitative indicators that can be discussed in team meetings. ... Read More

Customer Service

March 26, 2019 By Salesforce Canada

What's the Future of Work in the Age of AI?

Of all the technologies that influence the future of work, hiring managers say artificial intelligence (AI) will be among the most transformational. Already, this technology affects our lives in a multitude of ways. From banks using anti–money laundering algorithms as they filter transactions to... Read More

Leadership Insights, Thought Leadership

March 25, 2019 By Salesforce Canada

What Small Businesses Need To Know About Content Marketing

Content marketing may never replace traditional forms of marketing like advertising, but it can be a fantastic complement -- especially to a small business that uses it to create a competitive advantage. ... Read More

Small Business

March 22, 2019 By Salesforce Canada

How To Hire Your First Salesperson

If you’ve never hired a salesperson before, it’s best to think carefully through all your needs and expectations long before you start seeking out potential candidates. ... Read More

Sales

March 20, 2019 By Salesforce Canada

What B2C And B2B Customer Service Reps Can Learn From Each Other

Though these worlds sometimes seem very far apart, it behooves those running customer support operations in either environment to make sure they look for inspiration and best practices from their counterparts. ... Read More

Customer Service

March 18, 2019 By Salesforce Canada

6 Examples of Startups Doing Customer Service Right

The following are hypothetical examples, but they can and do happen within real world startups -- the ones whose customer service prowess suggests we’ll be hearing about them for a long time to come.... Read More

Customer Service

March 15, 2019 By Salesforce Canada

Sell More by Listening to Your Customers

Much like seeing, smelling or tasting, listening is something we do so naturally that it might seem a little strange at first to concentrate on it, but these are some examples of how you can train your ears to become one of your most effective sales tools: ... Read More

Sales

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Customer Success Stories

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

How the Future of AI Will Impact Business

What Business Owners Should Know About Salesforce World Tour

5 Ways To Determine If Your Customer Service Is Good Enough

What's the Future of Work in the Age of AI?

What Small Businesses Need To Know About Content Marketing

How To Hire Your First Salesperson

What B2C And B2B Customer Service Reps Can Learn From Each Other

6 Examples of Startups Doing Customer Service Right

Sell More by Listening to Your Customers

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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