Before you launch your company or present your next new product to a customer, try this intellectual exercise first:
You’re a time traveller, but instead of journeying back to some prehistoric age, you’re just going to revisit the relatively recent past of about 10-15 years ago. You have a chance...
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Great sales people don’t have to use trickery or build up remarkable powers of persuasion. They use something far more powerful -- something that’s widely available, but just not always used in the way it should be. We’re talking, of course, about data. This includes data about customers, about the...
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In the beginning there were the filing cabinets. Often they were located far away from the employees who needed them, either down the hallway from their desks or on another floor entirely. And yet if you needed an HR form, a project document or a copy of a company memo, you could expect to find...
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Master the steps we’ve outlined in this post to redefine your customer service experience, however, and you might find identifying and recruiting customer ambassadors a lot smoother -- maybe even easy. ...
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Don’t worry if you weren’t able to be there on April 11. What follows is a recap of the themes and key points most Trailblazers were talking about:
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The life of an entrepreneur is hectic, all-consuming and, for many entrepreneurs, exciting. Even with this career and lifestyle choice, however, there needs to be a balance. ...
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