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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

August 16, 2021 By Salesforce Canada

3 Ways To Use Your CRM Platform For Content Creation

If your CRM could talk . . . oh, the stories it could tell. All that data about deals closed, deals lost and deals in development contained in your CRM represent an important narrative about how your sales team has developed and improved with time. In some ways, it’s also the story of your... Read More

Marketing

August 13, 2021 By Salesforce Canada

How To Properly Give Your Customer Service Agents Autonomy

When customer service agents say, “I’ll be happy to help you with that,” they actually mean something else. They mean that they’re happy they have the go-head and the ability to help a customer with a particular problem. Working in customer service becomes more challenging when you run into... Read More

Customer Service

August 11, 2021 By Salesforce Canada

Take Data-Based Chances With Your Business

Sometimes you’ll see a new restaurant and, just by glancing at a menu posted outside, you decide to take a chance and order something. There might be a T-shirt in a colour you’ve never tried before. You’re not sure if you can pull it off, but why not give it a try? Occasionally you might even buy... Read More

Small Business

August 9, 2021 By Salesforce Canada

Do You Need A Business Development Manager, Or A Salesperson?

As long as you’re familiar with the mechanics of making a sandwich, you can understand the relationship between business development managers and salespeople. The left-hand slice of bread represents your company. The right-hand slice of bread represents the market you’re trying to reach. Business... Read More

Sales

August 6, 2021 By Salesforce Canada

Honest — Not Aspirational — Marketing Is Key To Customer Satisfaction

She goes by different names, but she’s been the star of so many TV commercials, billboards and digital ads that many people probably know her simply as “Supermom.” This is the woman who has put her nose to the grindstone to climb her way to the top of the corporate ladder. She is a born leader,... Read More

Marketing

August 4, 2021 By Salesforce Canada

5 Tips For Making Your Sales Processes Environmentally Friendly

Selling is basically about pitching, explaining and ultimately convincing a prospect to become a customer. In other words, it’s mostly talking. How could that possibly be bad for the environment? We tend to point the finger at companies or entire industries that seem to drain our natural... Read More

Sales

August 2, 2021 By Salesforce Canada

6 Metrics That Can Indicate Growth

This may be the one area where parents have it easy: If they want to measure the growth of their kids they can buy an oversized wall hanging that looks like a ruler. Or simply use a marker on a door frame that charts everyone’s height over a period of years. For small and medium-sized businesses... Read More

Sales

July 30, 2021 By Danny Wong

Sales Strategies: Create, Implement, Execute, and Refine Sales Strategies

In today’s ultra-competitive business arena, having quality products and services is essential, but it will only get you so far. Long-term growth and success depend on your company’s ability to create, implement, and execute successful sales strategies. A sales strategy is a detailed and... Read More

Sales

July 28, 2021

Why Agility is an Important Part of Your Company Culture

The concept of agility is increasingly prevalent in business discourse. While it would be easy to brush off this term as just another buzzword or passing fad, the ideas behind business agility are fundamental to any company’s success. If you’re still wrapping your head around this concept or need... Read More

Small Business

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Customer Success Stories

Customer Success

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CRM 101

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

3 Ways To Use Your CRM Platform For Content Creation

How To Properly Give Your Customer Service Agents Autonomy

Take Data-Based Chances With Your Business

Do You Need A Business Development Manager, Or A Salesperson?

Honest — Not Aspirational — Marketing Is Key To Customer Satisfaction

5 Tips For Making Your Sales Processes Environmentally Friendly

6 Metrics That Can Indicate Growth

Sales Strategies: Create, Implement, Execute, and Refine Sales Strategies

Why Agility is an Important Part of Your Company Culture

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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