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The 2024 Retail Holiday Planning Guide

The 2022 Holiday Planning Guide

Inflation, supply problems, and labour shortages can’t keep you down. Find out how to deliver holiday happiness and revenue all year round.

State of the Connected Customer

Discover the trends shaping the future of customer engagement in our latest report.

Salesforce Solves Series

Learn how Salesforce can help businesses of any size and industry solve today’s biggest challenges.

February 16, 2015 By Salesforce Canada

Customer Service: The Forgotten Marketing Channel

Considering more than half of consumers would pay more for a better customer experience and that it takes 12 positive customer experiences to make up for one negative one; quick, effective service should be top of mind for any business. Put the customer back in customer service and make it easier... Read More

Customer Service, Featured

February 3, 2015 By Salesforce Canada

Before You Click Publish, Here's What to Do With Your Content

Arguably the hardest step of the writing process is putting down those first words and completing a first draft. But what's next? How does a business take the first draft of content to the next level? Editing is the clear next step, but there are a variety of other actions that can push the... Read More

Featured, Social

January 27, 2015 By Salesforce Canada

30 Inspiring Customer Service Quotes and 4 Key Tenets to Live By

Customer service isn’t just about dealing with complaints. Providing excellent service starts at the incarnation of a product or service. Good service models are often built in to a brand early on rather than as a post-launch afterthought. Beyond closing a sale, the purpose of customer service is... Read More

Customer Service, Featured

December 9, 2014 By Salesforce Canada

How to Increase Productivity

A constant flow of coffee may be just the jolt necessary to meet a deadline, but that’s not the only elixir to increase productivity at work. Prioritizing, taking breaks, dodging distractions, and getting a handle on that constant flow of emails are just a few key ways to increase productivity. But... Read More

Featured, Work

November 18, 2014 By Salesforce Canada

10 Things Master Salespeople Do to Sweep Away Skepticism and Close Sales

To close a sale, a prospect needs to commit to buy (plus a few other steps, but that commitment is crucial). What transforms someone from a cynical prospect into a customer? What factors contribute to commitment? In short, presentations must be loaded with convincing evidence to prove your product... Read More

Featured, Sales

August 27, 2014 By Salesforce Canada

Mythbusting: Why Decision-Makers Should Take Social Media Seriously

Nearly 2 billion people use social media; evidence shows online engagement converts to sales; yet up at the top, leaders are still lagging when it comes to using or resourcing it. Only 15-30 percent of CEOs have a presence, but most just sign up and don’t use it, a bit like going to a business... Read More

Cloud, Featured, Social

August 26, 2014 By Salesforce Canada

5 Ways Salespeople Can Stand Out and Make the Sale

As salespeople, we generally know that the people we are selling to are being contacted by other salespeople as well: our competition. For this reason, it’s important to find ways to stand apart, in a positive way, from the other salespeople our prospects may be talking to. When your customer is... Read More

Featured, Sales

August 25, 2014 By Salesforce Canada

Breaking Down the Ice Bucket Challenge

The Ice Bucket Challenge—where people would dump cold ice on their heads for charity—has quietly existed for a while. Former baseball player Pete Frates wanted to take on the challenge, but couldn't because he suffers from ALS. So, he asked a friend to do it on his behalf to... Read More

Featured, News

August 22, 2014 By Salesforce Canada

Are You Too Nice to Close the Deal?

Josh has been in sales for nearly six years. He has great customers, and he wants more. So what’s the problem? By analyzing his prospecting activity, Josh has come to the conclusion that he’s spending an inordinate amount of time volunteering and building relationships. But the activities haven’t... Read More

Featured, Sales

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Customer Success

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Salesforce Resource Center: Free Articles, Videos, Tips & More

Stay Inspired

Discover Trailblazer success stories, live events, and expert advice. Only on Salesforce+.

Featured

The 2022 Holiday Planning Guide

State of the Connected Customer

Salesforce Solves Series

Customer Service: The Forgotten Marketing Channel

Before You Click Publish, Here's What to Do With Your Content

30 Inspiring Customer Service Quotes and 4 Key Tenets to Live By

How to Increase Productivity

10 Things Master Salespeople Do to Sweep Away Skepticism and Close Sales

Mythbusting: Why Decision-Makers Should Take Social Media Seriously

5 Ways Salespeople Can Stand Out and Make the Sale

Breaking Down the Ice Bucket Challenge

Are You Too Nice to Close the Deal?

Editors' Picks

Customer Success

Discover all of the Trailblazers who are succeeding with Salesforce

CRM 101

Learn what CRM is and how it can improve your customer relationships

Resource Centre

Explore our top resources and stay up to date with the latest business insights

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