January 4, 2022 By Salesforce Canada

Customer Service Reps Can Have a Hybrid Schedule. Here’s How to Make It Work.

Companies usually think about “supply and demand” in terms of their products and services, but it has long been a critical way to organize how customer service agents are scheduled as well. At any given moment, those managing contact centers need to gauge the volume of customers who might be... Read More

Customer Service

November 17, 2021 By Salesforce Canada

3 Ways Canadian CIOs Can Begin Shaping The Future Of Work

For decades, a lot of the tools with which CIOs were expected to equip their organization's workforce were remarkably standardized. New hires were often given space in a cubicle, and the IT department provided them a desktop PC with word processing or spreadsheet applications, a landline phone and... Read More

Customer Service, Startups, Small Business

September 3, 2021 By Jessica Bennett

What Retailers Need to Know About Ecommerce

As a business owner, you already know a website is a critical way to engage current and potential customers. Moreover, a simple landing page with the address and phone number of your brick-and-mortar store is no longer enough. According to Salesforce’s research report State of the Connected... Read More

Customer Service

September 1, 2021 By Salesforce Canada

The Retail-Specific Customer Service Needs Your Business Needs to Know

Consumers are powerful. They choose where they spend their time and money, and they expect customer service to be a top priority for companies. Businesses need to treat them well during every part of their customer journey, from awareness to post-purchase. As the owner of a small retail business,... Read More

Customer Service

August 13, 2021 By Salesforce Canada

How To Properly Give Your Customer Service Agents Autonomy

When customer service agents say, “I’ll be happy to help you with that,” they actually mean something else. They mean that they’re happy they have the go-head and the ability to help a customer with a particular problem. Working in customer service becomes more challenging when you run into... Read More

Customer Service

July 16, 2021 By Danielle Antosz

The Role of Change Management When Implementing AI

Artificial intelligence (AI) is changing the way we live and work. Machines capable of making complex decisions used to be relegated to science fiction books. Today, programs running AI can pull business insights from a spreadsheet full of data points, determine the most relevant news for the... Read More

Small Business, Sales, Marketing, Customer Service, Startups

July 9, 2021 By Danielle Antosz

What is Change Management?

The ability to adapt to change is an integral part of successful business growth. New technologies are constantly developed, new metrics must be tracked, and new competitors enter the market. How companies respond to change has long-term implications on growth, employee retention, and the success... Read More

Small Business, Sales, Marketing, Customer Service, Startups

June 2, 2021 By Salesforce Canada

How Can Customer Service Help Marketing?

Aligning service and marketing departments will position a brand to have a consistent and cohesive dialogue with customers. The brand’s sales and reputation will grow as a result. Learn more about the alignment of these two departments.... Read More

Customer Service, Marketing

April 14, 2021 By Salesforce Canada

Use Your App To Provide Customer Service

With many of us spending more time on our smartphones than ever before, there’s no shortage of business cases a company could make for developing its own mobile app. Strangely enough, though, customer service is often not one of them. It’s not that companies are creating apps without thinking... Read More

Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

Customer Service Reps Can Have a Hybrid Schedule. Here’s How to Make It Work.

3 Ways Canadian CIOs Can Begin Shaping The Future Of Work

What Retailers Need to Know About Ecommerce

The Retail-Specific Customer Service Needs Your Business Needs to Know

How To Properly Give Your Customer Service Agents Autonomy

The Role of Change Management When Implementing AI

What is Change Management?

How Can Customer Service Help Marketing?

Use Your App To Provide Customer Service

New to Salesforce?

About Salesforce

Popular Links

Americas

Europe, Middle East, and Africa

Asia Pacific