July 7, 2022 By Salesforce Canada

6 Ways Remote Employees Can Deliver Excellent Customer Service

Customers reach out with all kinds of questions, but you know the one thing they’re unlikely to ask? Whether your agents are answering them from a contact centre or somewhere else. The ability to provide great customer service literally has no boundaries, thanks to technology that has provided... Read More

Customer Service

June 29, 2022 By Kathryn Casna

Create a Customer Satisfaction Survey: Examples & Best Practices

According to just over half (52 per cent) of Canadian CEOs, data about customer preferences is critical for making decisions that affect long-term success. Still, 51 per cent say their main challenge to having better data is customers’ unwillingness to share information with them. Meanwhile, the... Read More

Customer Service, Small Business

June 20, 2022 By Salesforce Canada

RCC STORE 2022: What The Future of Canadian Retail Will Look Like

When brands recently gathered at the Toronto Congress Centre for the first in-person Retail Council of Canada STORE conference since the pandemic, there were plenty of familiar signs. Attendees might have recognized many of the faces in the hallways, or spotted some of their peers on stage. The... Read More

Customer Service, Sales, Small Business

June 10, 2022 By Salesforce Canada

Running an Unbiased Customer Survey with Actionable Results

Besides the instructions, the questionnaire and the “submit” button, every customer satisfaction survey goes out with a little bit of hope inside it. One of the hopes is that enough customers will fill out the survey to make the results statistically valid. There is also the hope that you’ll get... Read More

Customer Service

April 1, 2022 By Salesforce Canada

A Quick Introduction To User Experience (UX)

One of the great ironies of user experience (UX) design is that the more successfully it’s done, the more the world tends to take it for granted. By now, for example, most of us get to a web site and know where to look when we want to dig deeper. There’s usually a menu running across the desktop... Read More

Marketing, Customer Service

March 30, 2022 By Salesforce Canada

How Manufacturing Businesses Will Benefit from Sharing Clean Energy Efforts with Customers

Efficiency is critical to make the best use of your resources. Productivity is paramount to fulfilling orders on time. But there’s a third attribute that tends to define the most successful manufacturers — one that may be less obvious to the public at large: transparency. When many manufacturers... Read More

Marketing, Customer Service

March 23, 2022 By Salesforce Canada

6 Types of Video Content to Create for Customer Service

You can ask your customers to explain their problem over the phone. You can ask them to read the documentation that came with their product, or which you’ve posted on an online knowledge centre. You can ask them to come into a physical location to deal with the repairs. Or you can ask them to... Read More

Customer Service, Marketing

February 10, 2022 By Salesforce Canada

How Brands Like Volvo Canada And Harry Rosen Are Transforming Retail Experiences

On any given day, Trinh Tham can look out the window and see at least five delivery trucks circling her neighborhood. She knows that, more than likely, one of them will be bringing a recently-ordered purchase to her door. As a result, she has found herself reevaluating her role and responsibility... Read More

Marketing, Customer Service

February 1, 2022 By Salesforce Canada

How to Host a Webinar that Gets Results

The lead-up to the launch of a new product is a great time to host a webinar. So is the completion of a successful project with a customer who’s willing to talk publicly about it. Webinars work well when you want to share market research you’ve conducted about trends in your industry. You can also... Read More

Marketing, Customer Service

FEATURED CUSTOMER SERVICE POST

Before, During, and After: How to Improve Customer Service Every Step of the Way

BY FAN BI

6 Ways Remote Employees Can Deliver Excellent Customer Service

Create a Customer Satisfaction Survey: Examples & Best Practices

RCC STORE 2022: What The Future of Canadian Retail Will Look Like

Running an Unbiased Customer Survey with Actionable Results

A Quick Introduction To User Experience (UX)

How Manufacturing Businesses Will Benefit from Sharing Clean Energy Efforts with Customers

6 Types of Video Content to Create for Customer Service

How Brands Like Volvo Canada And Harry Rosen Are Transforming Retail Experiences

How to Host a Webinar that Gets Results

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