NPS, like customer satisfaction (CSAT) and customer effort score (CES) can be incredibly helpful in making sure you’re developing a strong brand that wins repeat sales. ...
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Artificial intelligence, or AI, is technology that learns, reasons, and self-corrects, and it’s being used by businesses to improve the customer journey. ...
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Facebook Analytics allows marketers to see people’s interactions with their company, which teaches them ways to optimize the customer journey....
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Explore how AI could improve the scores across each of these metrics by looking at some of the ways the technology could contribute to the service experience....
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When you have your “happy ears” on, for example, sales teams will be filtering out all the potential reasons why a customer or prospect will pass on a product or service. ...
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When you’re running a small business, setbacks come with the job. They only turn into failures when you don’t address them and put a recovering plan into action....
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Customer testimonials should be shown off in a way that says something more about who you are as a company. That’s the best way to ensure you’ll keep finding more gold among your most satisfied customers. ...
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Non-revenue goals can be scheduled whenever you like, and can be tweaked to be more ambitious, but if what you’re after is a step up in your career, they’ll make a big difference....
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